Providing detailed instructions for Jamf is mighty helpful to your customers who use Jamf. However your customers also use other MDM solutions too. We use Kandji - how about a similarly detailed article for us?! We find that Sophos documentation gets...

Please provide Wildcard Config Example for your own Firewall Product, like Sophos XG. Don't let customer puzzle to try to get the Config right. https://docs.sophos.com/central/customer/help/en-us/PeopleAndDevices/ProtectDevices/DomainsPorts/index...

I HAVE MULTIPLERS USER THAT HAVE THE NAME OF THE USER BAD THIS USERS HAVE BEEN SINCRONIZATED WITH AD SERVER

How about when you send a notification about a service being down or a process that needs to be done, you link the ACTUAL help document instead of taking people to the home page where the search doesn't even work half the time.

This document is kind of a mystery. The installation points to a generic Microsoft document. https://docs.sophos.com/central/customer/help/en-us/ManageYourProducts/PhishThreat/SystemSettings/PTOutlookAddin/InstallOutlookAddinPhishThreat/index.html#deploy...

This article about Sophos Switch stacking is great. https://support.sophos.com/support/s/article/KBA-000009707?language=en_US However it doesn't tell us HOW to make this happen, nor does it link to such an article. From what I hear switch stacking is...

You tell us what to do, it would be useful to know how to get to the policy tester, your guide doesn't mention that it is the most relevant info of all

Page: Sophos Central Mac Endpoint: Update page on the Endpoint Self Help tool URL: https://support.sophos.com/support/s/article/KBA-000004921?language=en_US I ran into an issue where the Sophos Updater was failing - and no useful information was provided...

No GPO instructions out of the STAS setup https://www.sophos.com/en-us/medialibrary/PDFs/documentation/STAS_manual-en.pdf?la=en - guide is very out of date, only references UTM, does not include or reference XG/XGS

In an enterprise environment it is absolutely mandatory to have more than one radius server (e.g. for two NAC-Devices doing the authentication). To us it's already tragic that we can not realise this on our APX Access Points. But we've just seen that...