I raised 1 issue related Sophos Connect 2.3 version & you added some KBA below link. https://support.sophos.com/support/s/article/KB-000046133?language=en_US Above KBA link is not useful because if we will follow KBA step then we will have to...

It needs to be clearer that you need to set the region in the GUI before joining the access point to central

The KBA for Threat Graphs and Threat Graph analysis both fail to mention the core limitation that ML PUA events do not generate threat cases. https://docs.sophos.com/central/customer/help/en-us/ManageYourProducts/ThreatAnalysisCenter/ThreatGraphs/index...

Hi, Could you add details of how your support subscription requirement to update more than three times affects home users, please? https://docs.sophos.com/nsg/sophos-firewall/19.5/Help/en-us/webhelp/onlinehelp/AdministratorHelp/BackupAndFirmware/Firmware...

Following your documentation here when I try, I get the error: From a community query, I am being told to update my firewall which I have to do manually as the update is not available yet. Thanks

We initially created the API before the update to allow closing of tickets but didn't finish the setup. We went back to it now and completed the setup and while tickets were created, if the alert was acknowledged in Sophos, it was not closing the ticket...

We initially created the API before the update to allow closing of tickets but didn't finish the setup. We went back to it now and completed the setup and while tickets were created, if the alert was acknowledged in Sophos, it was not closing the ticket...

Dear all, the KB article https://support.sophos.com/support/s/article/KB-000043162?language=en_US points a to archive of firmware versions which isn't supported for UTMs any longer. The last entry with hardware installer for UTM is from 2023-06-22...

Hi, these two articles seem to have conflicting information and I wondered if one perhaps requires a clarification? The first details VSS and how to remediate if malware is detected: https://support.sophos.com/support/s/article/KB-000037996?language...

If you are going to give users a link to a new feature documentation then give a link to that documentation page and not to the general documentation for every product. Forcing the user to then have to search for that documentation makes no logical sense...