Following your documentation here when I try, I get the error: From a community query, I am being told to update my firewall which I have to do manually as the update is not available yet. Thanks

We initially created the API before the update to allow closing of tickets but didn't finish the setup. We went back to it now and completed the setup and while tickets were created, if the alert was acknowledged in Sophos, it was not closing the ticket...

We initially created the API before the update to allow closing of tickets but didn't finish the setup. We went back to it now and completed the setup and while tickets were created, if the alert was acknowledged in Sophos, it was not closing the ticket...

Dear all, the KB article https://support.sophos.com/support/s/article/KB-000043162?language=en_US points a to archive of firmware versions which isn't supported for UTMs any longer. The last entry with hardware installer for UTM is from 2023-06-22...

Hi, these two articles seem to have conflicting information and I wondered if one perhaps requires a clarification? The first details VSS and how to remediate if malware is detected: https://support.sophos.com/support/s/article/KB-000037996?language...

If you are going to give users a link to a new feature documentation then give a link to that documentation page and not to the general documentation for every product. Forcing the user to then have to search for that documentation makes no logical sense...

Hello, I know you are primarily an enterprise solution provider, however I'm a retired engineer (not EE) who has found Intercept X to be a marvelous netsec tool. Many thanks on behalf of we individual users! What I would like to see added to the Help...

https://support.sophos.com/support/s/article/KB-000042194?language=de This shows Azure AD, not EntraID. The flow is a little different. As a side note, this was not the correct document for me to review - In Central, under a customer's directory service...

More details about this process would be illuminating. Does the provisioning file force the client to always check for an updated configuration? Or must the end-user manually re-import the provisioning file (or via GPO etc) for the automatic updates...

No ZTNA category so I chose Central Endpoint and Intercept X. Not right but I had no other real option. I do realize Microsoft is constantly changing their portals. Gives their developers something to do I guess. XD https://docs.sophos.com/central/ZTNA...