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  • Sophos Employee Spotlight: David Okeyode

    Sophos Employee Spotlight: David Okeyode

    Bianson
    Bianson

    I would like to introduce the Community to David Okeyode, an IT Systems Engineer here at Sophos. David is a Sophos product specialist with outstanding knowledge of the IT field, and as a result, his work will be of use/interest to many of you. His YouTube channel has ~100 videos he created himself designed to help others understand and use Sophos products (among other things). 

    I highly recommend you take some time to…

    • 27 Feb 2017
  • Top Community Users for 2016

    Top Community Users for 2016

    Bianson
    Bianson

    Hello,

    To kick off the New Year I would like to thank the below contributors for going out of their way to help others out in the Community. Since we implemented product group leaderboards last October, these users have been on top and deserve some recognition. The user that topped each product group leaderboard received a $10 gift certificate to the Sophos Store, and the top 3 users for the sitewide leaderboard each received…

    • 13 Jan 2017
  • Changes to Forum Posts

    Changes to Forum Posts

    Bianson
    Bianson

    Hello,

    We recently made a change to the way forum posts are shown in the Community. In our feedback sessions, users told us they would rather have user details above the post, not below, so we listened! Please see the example below for what posts look like now. Thank you for all your feedback and please keep letting us know of ways to improve your experience.

    Regards,

    Bob

    • 14 Dec 2016
  • Sophos Home for Mac/Sophos Anti-Virus for Mac Home Edition Issues and Resolutions

    Sophos Home for Mac/Sophos Anti-Virus for Mac Home Edition Issues and Resolutions

    Bianson
    Bianson

    **UPDATE: We are aware of the Time Machine issue persisting in 9.5.4. We apologize and we are currently working on the problem.**

    Hello,

    Two of the biggest issues users have reported recently are the Time Machine backup issue and the full scan stopped abnormally and was not completed issue. I'll detail both and what we are doing to address them.

    Time Machine Backup Issue (Sophos Home + Sophos Anti-Virus for Mac Home…

    • 2 Nov 2016
  • Leaderboard Rewards - Updated

    Leaderboard Rewards - Updated

    Bianson
    Bianson

    Please see: https://community.sophos.com/w/member-recognition 

    • 17 Oct 2016
  • Introducing Aditya

    Introducing Aditya

    Bianson
    Bianson

    I'd like to introduce Aditya, a Technical Support Engineer out of the Sophos Ahmedabad office who is dedicated to the Sophos Community and providing support via Twitter (find us @SophosSupport). Aditya has just recently joined Sophos and we're glad to have him on board!

    Tell us a little bit about your background:

    "I was raised in both Malaysia and India, and since I have spent equal time in both countries I can’t…

    • 12 Oct 2016
  • New Community Feature Focus: I Have This Question Too

    New Community Feature Focus: I Have This Question Too

    Bianson
    Bianson

    Hello,

    Forum threads in our new Community now give you the option to select 'I have this question too' under the 'Thread Info' widget.

    If you are experiencing the same issue as the post has detailed, or if you simply have the same question you want answered, you should select this. Not only will you get a notification once there is an answer, but it will also help our network engineers identify what are…

    • 11 Oct 2016
  • New Community, New Avatars

    New Community, New Avatars

    Bianson
    Bianson

    Hello,

    Our new Community now comes with preset avatars that you can easily assign your profile to give it a little personality! Help us brighten up the new site by changing your avatar. If you already have a picture of yourself (or of anything else) up, that's great and this post is not for you.

    Step 1: Go to your profile by clicking on the avatar icon in the top-right of the screen. From here click 'Profile'.…

    • 5 Oct 2016
  • Sophos Community Upgrade News

    Sophos Community Upgrade News

    Bianson
    Bianson

    Hello,

    On September 10th we will be launching a new and upgraded version of the Sophos Community site! The upgrade window will last from approximately 2:00 PM - 8:00 PM UTC, (barring any unforeseen issues) and during this time you will not be able to...

    • 6 Sep 2016
  • Update to Knowledge Base

    Update to Knowledge Base

    Bianson
    Bianson

    Hello,

    Recently we have made a change to our Knowledge Base. Previously, our KB articles were available in two locations, on Sophos.com and the Sophos Community. We are now focusing our effort on maintaining one instance of the Knowledge Base, which...

    • 6 Jul 2016
  • Changes to Activity Story Stream

    Changes to Activity Story Stream

    Bianson
    Bianson

    Hello,

    We've recently made some changes to the Activity Story Stream which we think will result in a better, more personalized experience for you. Now, when you are logged into the community, the Activity Story Stream (located below forums list) will...

    • 23 Jun 2016
  • Community Feedback

    Community Feedback

    Bianson
    Bianson

    Hello,

    Periodically we like to check-in with our members to gather feedback on what is and isn't working with the Sophos Community. Your responses will help shape the platform going forward. All feedback will be anonymous and shared with internal Sophos...

    • 30 May 2016
  • Introducing Aiman

    Introducing Aiman

    Bianson
    Bianson

    I'd like to introduce Aiman, a Network Security Engineer out of the Sophos India office who has recently been involved in the Email Appliance and Home forums. He is dedicated to the Sophos Community and will eventually be providing support via Twitter...

    • 17 May 2016
  • New Community Forum Navigation - Latest Threads

    New Community Forum Navigation - Latest Threads

    Bianson
    Bianson

    Hello,

    Recently I have had a few people request an easier way to see all the latest posts for a particular community group, without having to go into each forum. This was already implemented for UTM 9, and I have now added it to all groups that have multiple...

    • 11 May 2016
  • Introducing Sachin

    Introducing Sachin

    Bianson
    Bianson

    I'd like to introduce Sachin, a Network Security Engineer here at Sophos who has recently been involved in the XG and UTM forums. He is now dedicated to the Sophos community and will eventually be providing support via Twitter as well (find us @SophosSupport...

    • 14 Apr 2016
  • Sophos Home for Mac Update 1.1.3

    Sophos Home for Mac Update 1.1.3

    Bianson
    Bianson

    Hello,

    We are starting the staged rollout of Home for Mac 1.1.3 this morning. The rollout will take approximately one week. If the update is available for you, it will automatically update. You can also check in Sophos Menu > Update Now. 

    Fixes

    • Repetitive...
    • 7 Apr 2016
  • Community Update

    Community Update

    Bianson
    Bianson

    Hello,

    We have recently made some changes to the community that we think will improve your experience using the site. Below I have outlined three of the biggest changes that will be most impactful to you. There are also numerous bug fixes included in...

    • 22 Mar 2016
  • New Community Forum on Malware

    New Community Forum on Malware

    Bianson
    Bianson

    Hello,

    I'd like to announce that we are adding a new forum to the community with a specific focus on malware. Malware is unfortunately something our customers and ourselves have to think about every day, and we hope this area can shed some light on how...

    • 21 Mar 2016
  • Top 10 Community Users for January 2016

    Top 10 Community Users for January 2016

    RobertIanson
    RobertIanson

    Hello everyone,

    To start 2016 off right, we'd like to recognize and reward our top 10 community contributors for the month of January. These users were selected based on how active they were during the month and how many issues they assisted in resolving...

    • 1 Mar 2016
  • Welcome to The Sophos Community Blog

    Welcome to The Sophos Community Blog

    RobertIanson
    RobertIanson

    Hello everyone,

    I'd like to welcome you to the Sophos Community Blog. This will be an area for you to find out about major happenings within the Sophos Community as well as a space to reward and recognize some of our best community contributors. 

    ...
    • 1 Mar 2016
  • New Sophos Community Feature Focus: Leaderboards

    New Sophos Community Feature Focus: Leaderboards

    Bianson
    Bianson
    Hello, A big new change you'll notice is the addition of leaderboards across the site. There are two different variations, one that is sitewide and visible on the landing page, and one that tracks at the group (product) level. For example, XG has it'...
    • 1 Jan 1901
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