Sophos Central Server Protection and Citrix PVS Image

Hi all, I'm looking for instructions on how to install Sophos Intercept X with Citrix PVS services. The instructions I've already found all want to disable certain Sophos services to delete the machine_id...
Threat Protection - how to trust a file?

Hi, We have a Sophos Intercept-X user that has problems running End of Month reports via Excel in a certain CRM application. He is the only user requiring this functionality. We have tracked the issue...
Device Encryption - Password protect files for secure sharing

Hello, we decided to activate the file protection option in Sophos Device Encryption. What type of encryption is being used within the HTML5 Containers ? BR
About C2_10a (T1071.001) Detected on the server

Endpoint appears as malicious behavior, but shouldn't detecting c2 be the purview of IPS? Why is it showing malicious behavior? Or is the ips module already involved?
Sophos affecting the Finder on Mac when connected to a Window server

Has anybody seen Sophos Intercept X with XDR affecting the drawing of icons in a Finder window on a Mac when connected to a Windows server? I have Enable Real-time Scanning On but Remote files is set...