NDR not sent to let user know the message failed to be delivered

We are using Sophos Gateway and routing email out of Microsoft 365 through a Sophos Smarthost. When a user sends an email that fails to be delivered due to the recipient address being misspelled or the...
Use "Report" within Outlook Web to report spam to Sophos Labs

For Spam reporting within Outlook client we have the add-in. But for Outlook web this add-in is missing. The easiest way I found to report spam is by the following workaround: Create a shared mailbox...
Get effective URL from masqueraded URL

Hello Community, is there any way to get the effective URL from the masqueraded URL, which is provided by Sophos Mail Protectio in incoming E-Mails. For Example: https://www.sophos.com/de-de/products...
Emails Delayed between hops.

I've been currently trying to figure out why some emails that are being sent out from our ERP system are taking an upwards of 7-10 minutes to be delivered to our companies' mailboxes. I analyzed one of...
Sophos Email - Choosing/Selecting a Mailbox to Protect

Is there any update from Sophos wherein protected mailboxes can be selected? This is because there are valid mailboxes that are still active, but users are resigned already.