• cannot login to UI after a while
    Alec Martinez
    I am running XG at home (v21) and after a few days I am unable to login to the firewall via any method. SSH, web UI, and local console. The login simply fails. I know the password is correct since it does...
  • Upload of firmware SW-21.0.0_GA.SFW-169.sig to Sophos XG SFVH fails
    Posbis
    Hi I tried do upgrade my "SFVH_VM01_SFOS 20.0.2 MR-2-Build378" Sophos XG SFVH VM to XG 21 using the SIG-File SW-21.0.0_GA.SFW-169.sig from Sophos downloads. The Upload starts and then I see a red message...
  • Failed to upgrade home appliance
    Thomas_XG
    Hi, I tried to upgrade my home appliance (home license) from 21.0 EAP1 to 21.0 GA with the following error: 2024-11-18 11:16:20.459 GMT starting old version corporate db Starting conf database 1 2024...
  • May not update firmware: Firmware update counter exceeded
    Enrico Gil Glagau
    Hello everyone, Since last week, I’ve been receiving the following error on my Sophos RED20: "May not update firmware: Firmware update counter exceeded." Is there a way to resolve this issue myself...
  • uploading firmware - banner shows confusing message "applying firmware"
    LHerzog
    Whenever I upload a firmware, and see that banner I'm a bit shocked and ask myself if I clicked the wrong button and the machine will now reboot? Can you change the text so it shows uploading, not applying...