Heartbeat over RED connection

Hi, What's the recommended configuration for clients behind a RED? We have the the RED in SPLIT tunnel mode and have the Sophos Heartbeat IP included in the traffic sent over the tunnel. Is this right...
Sophos XGS v20.0.2 - Heartbeat service dead - Decryption of passphrase is failed

Hello, we performed a firewall migration from an XG450 model to the XGS4500 model last weekend. The firewalls are in a HA configuration. The migration process worked seamlessly. The primary firewall...
Howto combine 'Match known users' and 'Block clients with no heartbeat'

I could not figure out the details about traffic matching critera and further filtering within firewall rules. Can someone clarify what will happen if you select "Match known users" and "Block clients...
Sophos DNS Protection (Central)

Hello Sophos Community, I currently use almost the full range of Sophos products, except for DNS Protection. I would like to hear your opinions on DNS Protection and get some insights on the questions...
Sophos Red 60 Reset

How can I factory reset my sophos red 60 manually using the reset button at the back. Also, is there a way we can access the red device through console or ssh?