Sophos XGS v20.0.2 - Heartbeat service dead - Decryption of passphrase is failed

Hello, we performed a firewall migration from an XG450 model to the XGS4500 model last weekend. The firewalls are in a HA configuration. The migration process worked seamlessly. The primary firewall...
Services SERVICE NAME Logging Daemon fwom-updaterd fwem-heartbeatd STATUS DEAD STOPPED STOPPED
Heartbeat over RED connection

Hi, What's the recommended configuration for clients behind a RED? We have the the RED in SPLIT tunnel mode and have the Sophos Heartbeat IP included in the traffic sent over the tunnel. Is this right...
Sophos XG86w, Hardware Problem, forget the cmos settings, System Status (red)

Good evening, I got an old Sophos XG86w that is out of support, the status LED often shows an error (red). Otherwise it is running properly so far. This also happens in the BIOS, i.e. OS has not yet...
Howto combine 'Match known users' and 'Block clients with no heartbeat'

I could not figure out the details about traffic matching critera and further filtering within firewall rules. Can someone clarify what will happen if you select "Match known users" and "Block clients...