Heartbeat over RED connection

Hi, What's the recommended configuration for clients behind a RED? We have the the RED in SPLIT tunnel mode and have the Sophos Heartbeat IP included in the traffic sent over the tunnel. Is this right...
Howto combine 'Match known users' and 'Block clients with no heartbeat'

I could not figure out the details about traffic matching critera and further filtering within firewall rules. Can someone clarify what will happen if you select "Match known users" and "Block clients...
v21 Let's Encrypt Cert creation and renewal fails, whan NAT Rule for HTTP/HTTPS exists

On one of our XGS-firewalls, we need a NAT rule for HTTP/HTTPS. On this firewall, it's not possible to create or renewal a Let's Encrypt Cert. We need to disable the NAT rule, then it works to create...
Sophos XGS v20.0.2 - Heartbeat service dead - Decryption of passphrase is failed

Hello, we performed a firewall migration from an XG450 model to the XGS4500 model last weekend. The firewalls are in a HA configuration. The migration process worked seamlessly. The primary firewall...
Firewall Management - Firewalls - No firmware is available - Device is up to date

Hey Folks, some of our XGS FWs have reported by mail, a new firmware update would be available for download/installation. Central instead isnt reporting anything, and still shows firewall is up to...