User and Group IPSEC Remote Access Greyed Out

Hi fellow community members. I am trying to create a new local group on my Sophos XG Home (Running as Virtual appliance). Under the IPSEC remote access option. It is on disabled and greyed out. This...
High availability upgrade to a different firmware version

I have a question regarding updating a HA setup from Firmware SFOS 19.5.3 MR-3-Build652 to SFOS 20.0.2 MR2-Build378. Since this is an update to a different version, does the same principle apply here where...
May not update firmware: Firmware update counter exceeded

Hello everyone, Since last week, I’ve been receiving the following error on my Sophos RED20: "May not update firmware: Firmware update counter exceeded." Is there a way to resolve this issue myself...
uploading firmware - banner shows confusing message "applying firmware"

Whenever I upload a firmware, and see that banner I'm a bit shocked and ask myself if I clicked the wrong button and the machine will now reboot? Can you change the text so it shows uploading, not applying...
AD Authentication Time-out

This issue just started on Sunday, reoccurred just now. Remote VPN login times-out. I've narrowed it down to an issue with the FW connecting to AD. The "Test Connection" failed. A reboot of the FW fixes...