• Webfilter HTTPS decryption breaks ChatGPT: HTTP parsing error encountered
    LHerzog
    We're discovering a strange issue with HTTPS decryption and ChatGPT in all browsers we use. ChatGPT is unusable when we're logged in with the ChatGPT-licensed Microsoft Account. Any chat request generates...
  • Sophos XGS v20.0.2 - Heartbeat service dead - Decryption of passphrase is failed
    Jens Frankiewicz
    Hello, we performed a firewall migration from an XG450 model to the XGS4500 model last weekend. The firewalls are in a HA configuration. The migration process worked seamlessly. The primary firewall...
  • Sophos FW has stopped opening on Chrome Web Browser
    eFrancis
    Sophos FW for Production has failed to open on Google Web Browser however the IP is reachable. Version: XGS4500 (SFOS 20.0.0 GA-Build222) Mode: HA Any solution towards that. Thank you
  • Sophos Red 60 Reset
    Suhaib Yousef
    How can I factory reset my sophos red 60 manually using the reset button at the back. Also, is there a way we can access the red device through console or ssh?
  • TLS decryption issue explanation for beginner
    David Kucera
    Hello, I am converting our customers from primitive FWs to Sophos XGS's and testing TLS decryption. Would anyone be so kind to walk me through what is happening in specific case below: Setup: TLS...