firewall blocks client due to heartbeat - while the HB status is green <1> - why?

Our firewall rules with block clients with no HB and green HB only enabled, blocked this client today during the HB status on the firewall was reported as green. I cannot see a reason - any idea? I don...
Traverse packets dropping frequently

Hi, On brand new XGS-136 I have problem, which cannot solve for few days. So I would appreciate any hints. Packets are dropping randomly every minute or so, sometimes even more frequently, in the following...
Howto combine 'Match known users' and 'Block clients with no heartbeat'

I could not figure out the details about traffic matching critera and further filtering within firewall rules. Can someone clarify what will happen if you select "Match known users" and "Block clients...
how to diagnose Heartbeat SSL errors in heartbeatd.log - or why do they occur all the time?

Heartbeat is always a bit tricky here. As we have several rules with block clients with no HB, the impact off technical heartbeat issues is always high. Endpoints have the latest official Client versions...
Packet Capture filtering

We manage 241 firewalls via Central for our customers. We have management from the internet locked down. When performing a packet capture in the WebUI, there is a "Display Filter" button. If I want to...