• Issue with SSL VPN Configuration , Sophos Connect client
    Alhussain Toys
    Hello Dear , I am experiencing an issue while attempting to set up the SSL VPN. When I download the Sophos Connect client from the user portal, the VPN option does not appear in the dropdown menu, preventing...
  • Microsoft Teams Connectivity Issues Using Sophos as Proxy(XGS 3300 )
    Ahmed Naveed
    We are experiencing an ongoing connectivity issue with the Microsoft Teams App when conducting online meetings in our organization. Whenever a meeting is scheduled and participants are invited, only the...
  • facing site-to-site tunnel issues with third-party firewall.
    Kiran Jedhe
    Hi, We have total three site to site tunnels. But facing issue only one tunnel that is every morning need to reset that tunnel from any one side. I have raised a ticket but no solution. facing issue...
  • Firewalls do not connect backup to the internet after ISP goes down and back up
    Nicholas Pick
    I have two clients that use the same ISP. One client has an XGS87 and the other XGS116. The ISP does scheduled maintenance at night knocking the firewall offline. My clients will have to power cycle the...
  • Sophos Firewall v21.0 GA - Kyber TLS (Edge/Chrome) connection reset error for transparent TLS decryption
    AIFS IT Support
    We recently upgraded our Sophos XGS 4300 to SFOS v21. Since then, we are finding that a number of our users were receieving connection reset messages in their browser (Edge and Chrome) when attempting...