• Sophos XG310 Serial Number Default String
    Pham Thinh
    Hello, I have a previous Sophos device that was copyrighted, but now when I reinstall it, I get an error that I cannot access the web because the device serial is not recognized, and the old id.sophos...
  • Sophos XG310 E-Mail: Add ".rdp" files to blocked filetypes
    IT GW
    Hello community, we wanted to add rdp files to the list of blocked e-mail attachements. Under blocked filetypes we added "rdp" but such attachements are not blocked. Other filetypes like f.e. "xls...
  • High availability upgrade to a different firmware version
    Viggo ICT
    I have a question regarding updating a HA setup from Firmware SFOS 19.5.3 MR-3-Build652 to SFOS 20.0.2 MR2-Build378. Since this is an update to a different version, does the same principle apply here where...
  • May not update firmware: Firmware update counter exceeded
    Enrico Gil Glagau
    Hello everyone, Since last week, I’ve been receiving the following error on my Sophos RED20: "May not update firmware: Firmware update counter exceeded." Is there a way to resolve this issue myself...
  • uploading firmware - banner shows confusing message "applying firmware"
    LHerzog
    Whenever I upload a firmware, and see that banner I'm a bit shocked and ask myself if I clicked the wrong button and the machine will now reboot? Can you change the text so it shows uploading, not applying...