Device names are in form of serial numbers. Can I change this?

Hi, I am exploring Sophos CENTRAL now with a bunch of XGS firewalls and Intercept-X installations and one thing that bothers me a lot is that firewalls in logs, alarms, events and such are all named...
Sophos XG310 Serial Number Default String

Hello, I have a previous Sophos device that was copyrighted, but now when I reinstall it, I get an error that I cannot access the web because the device serial is not recognized, and the old id.sophos...
Sophos XGS4300 - WAN Interface not pinging

Dear all, I am facing a problem that my WAN Port always showing RED and i could not ping the WAN Gateway. At the same time, the same line with the same Static ip address is working in my laptop / nearby...
PABX and SIP cant ping my sophos in

I’m currently facing some connectivity challenges with my network setup. My PABX and SIP systems are working fine—they respond to ping requests, so they’re definitely online. However, I can’t seem to get...
Firewall issue ping

I recently add a new firewall for the branch office , so we have 2 firewalls one for the main office and one for the branch office, branch office can ping our ip's, but we from Main branch we can not ping...