XG 210R3 EOL. How does a partner update their in house Hardware?

Hello all. I just received my apparently last NFR License for my XG 210-REV3. It's good until the end of March 2025.How do we go about getting replacement hardware? It's such a shame because this 210...
Firewall Management - Firewalls - No firmware is available - Device is up to date

Hey Folks, some of our XGS FWs have reported by mail, a new firmware update would be available for download/installation. Central instead isnt reporting anything, and still shows firewall is up to...
May not update firmware: Firmware update counter exceeded

Hello everyone, Since last week, I’ve been receiving the following error on my Sophos RED20: "May not update firmware: Firmware update counter exceeded." Is there a way to resolve this issue myself...
uploading firmware - banner shows confusing message "applying firmware"

Whenever I upload a firmware, and see that banner I'm a bit shocked and ask myself if I clicked the wrong button and the machine will now reboot? Can you change the text so it shows uploading, not applying...
Upload of firmware SW-21.0.0_GA.SFW-169.sig to Sophos XG SFVH fails

Hi I tried do upgrade my "SFVH_VM01_SFOS 20.0.2 MR-2-Build378" Sophos XG SFVH VM to XG 21 using the SIG-File SW-21.0.0_GA.SFW-169.sig from Sophos downloads. The Upload starts and then I see a red message...