Sophos Reports showing IP rather than websites visited by users

Hi Community... Please assist - Customer has a sophos 125 XG SFOS 20.0.2 running web filter and support license only- Web filtering works fine - Customer requested a report on a specific user on websites...
May not update firmware: Firmware update counter exceeded

Hello everyone, Since last week, I’ve been receiving the following error on my Sophos RED20: "May not update firmware: Firmware update counter exceeded." Is there a way to resolve this issue myself...
Can I create VPN site2site tunnel from XGS as client out to OpenVPN server?

Hi, I cannot find instructions on how, if possible at all, create Site2Site VPN tunnel, from Sophos XGS outbount to OpenVPN server. This is for IP phone service, I created one LAN port for local phones...
RED vs IPSec (XGS)

[POST DE DEBATE SOBRE O ASSUNTO] Opa pessoal! Em minha infraestrutura eu tenho o escritório na matriz (XGS 3100) conectado a outros quatro escritórios filiais (XGS 136) por Tunel RED, utilizando a configuração...
Sophos Red 60 Reset

How can I factory reset my sophos red 60 manually using the reset button at the back. Also, is there a way we can access the red device through console or ssh?