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We're in the beginning stages of rolling out Sophos endpoint protection. Our existing AV is System Center Endpoint Protection (aka, Windows Defender). Sophos does not uninstall this when deployed, it disables the scanning engine. I suspect that this is…

Hi, I don't know if this is the right forum to ask this. I have a problem with files that I delete, which keep reappearing after a system reboot. (windows 10) I've tried multiple times deleting the files, also emptying the trash bin afterwards.…

We have Endpoint already installed it but we decide to create a new account to activate a new license with Endpoint and a couple more modules. My question is: Can I just install the new .exe even when the old one is present or I have to uninstall…

Hello, I'm attempting a Windows 10 install from the command line: \\SOPHOSSERVER\SophosUpdate\CIDs\S000\SAVSCFXP\setup.exe -mng yes -scf -user "DOMAIN\SOPHOSUSER" -pwd MYPASSWORD -s -ni and while it download and installs fine, it doesn't pick up…

Hello, i have 4 Notebooks with TPM Chip. Installed with Windows 10 Pro and Encrypted with Sophos Safeguard / Bitlocker. The Notebooks work as an "Kiosk PC" so i configured a local user with auto login and will Start in Kiosk Mode to only show one…

Mein Endpoint (Ver. 10.7) meldet immer daß das SCFPlugin nicht initialisiert werden konnte. Ich habe über die SMC mehrfach neu installiert. Ich habe es sogar komplett vom Rechner entfernt und manuell neu installiert, jedoch scheitert immer die Client…

I have a policy working correctly for windows 7 that auto encrypts USB keys on insertion, and then you can remove the key and put it on another machine. But how can you do this on a windows 10 machine that is using bitlocker ? I want to be able transfer…

So I am submitting this question to as a forum question/bug report identifying a false positive. I am hoping for a fix or at least a workaround because the saved _responses.pdf file is a convenient store for form response data and saves steps. The issue…

Hi i have a problem i tried to install Sophos endpoint protection it failed and now when i try to install i get an error 124 with the error log 01/09/2017,21:56:01,Information,------------------ Beginning installation of Sophos Anti-Virus and…

Hello All, I am rolling out Sophos Endpoint Security and everything goes well on all the Windows 7 machines. However we are in the middle of a HW refresh and are starting to replace all of the win7 machines with new win10 machines. Whenever I try…

Hi @ all, i have a Problem while creating a container. I got the following Erro Message: An error occured while mounting the disk. (18) Do you guys know what tha mean? The problem occured on a Windows 10 Client. Where can I find a detailed logfile…

Hi all, I installed SafeGuard Easy on Win 10 using the Default Stand-Alone Policy and am being prompted for a SafeGuard login following the Windows login. I am also being told that the key ring can not be opened. Any help would be appreciated.

Hello, after downloading some kind of Video converting freeware it downloadet many strange programs and adware in the background without my permission. Then it killed Sophus so it said, that there was a critical failure with the installation (but it…

Good Morning, Can anyone advise on what would cause real time protection to become disabled? The Real time protections seems to be preventing a laptop to not establish a heartbeat and thus prevent an end user from getting internet access. Environment…

Hello there, I'm trying out the Encryption in Sophos Central. Added a Windows 10 Laptop and the encryption is in progress right now. My question : What about the Windows Firewall? I have Bitlocker with POA, Sophos Encryption and Sophos Endpoint protection…

Hallo, kann das sein das Sophos die neusten Windows Updates blockiert oder nicht mehr zulässt? Wenn ja kann man dagegen irgendetwas machen? Vielen Dank Lg Matthias

Hi, We have a number of end-points that do not appear to be reporting back to Enterprise Console that they are up-to-date, even although when I check on the end-point computer itself it actually is. Is there a reason that more end-points seem to be…

Dear Sirs, Please kindly advise related issue Exploit Prevention Status Inactive on some connected clients. With thanks,

Dear good morning I have the following problem after "installing sophos intercept x", selling the error of the image to the start of virtual machines in virtualbox, with the operating system of Windows 10 64bit, "tested on multiple computers". When uninstalling…

Hi Folks. I have a customer saying one of his managed endpoints' (Windows 10) Network Threat Protection Service is not running and when manually restart is clicked nothing happens. I've googled around a bit seems like no one has seen this issue…

I have a windows 10 PC (in-line upgraded from Windows 7) and the latest version of Sophos Anti-Virus (SAVW-107-SA) but it will not update. always get "ERROR: Download of Sophos Endpoint Security and Control failed from server sophos" have uninstalled…

Hi All, system OS: Win 10 SAV Version: v10.7 When i install endpoint with setup.exe , this machine will not going install process. It show error on %temp%/ESetup.txt "Unexpected product state 1 for product with code {AFBCA1B9-496C-4AE6-98AE…

Hello Friends, hopefully you can help me. As described in the subject, I´m getting the errorcode 0000003b which does tell me exactly what is supposed to not work but on the other hand doesnt. I have not enabled simple file sharing and should have…

This is less question and more of an FYI as I had this issue but have solved it and am sharing as there were't any resources I found here that helped with this issue. BACKGROUND: Piloting Windows 10 and implementing new Security GPOs using Microsoft…

Hello, I have a dell XPS 13 9350. A client came to us with a prompt for Bitlocker recovery key (not challenge/response). Once recovery was complete, the device attempts to boot and responds with "no boot device found". The recovery type for this computer…