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We are currently over our license count for Native Device Encryption. We have several machines that are no longer active and cannot fire up to remove Sophos. We have deleted several machines that should have us under the used license count, but the Used…

Hello, I'm curious if anyone knows of a way to mass delete non-reporting hosts in the SafeGuard console to reduce the total license count. As of now I have to delete computer entries individually and it's extremely time consuming. Is there another way…

Hi. I have a few users lately where Safeguard is saying that their username and password is incorrect. However when I try their password I get the same thing. I can get them logged back and sync'd the safeguard server and they can login back in, but…

Hello, We are currently testing SafeGuard for encryption solution. The basic setup is done but we are stuck in the Synchronization step of the Management Center. I was following this step by step video Sophos SafeGuard and can't get thought the…

Hi We have just upgraded to SGN8 When trying to install SGN8 (with C/R) on a client with WIN10 Pro Build 1709, it goes through fine and then reboots after the config install. I then login as the user, get the initial user sync and i'm asked…

Hi, One of out first SGN users is gonna migrate his laptop. Nowadays he is using windows 7 and he is going to use OS High Sierra. On his first OS High Sierra login sophos asked his credentials as usual. The point is he got a warn about a password…

Has anyone encountered issues when upgrading an existing Apple Mac computer from macOS Sierra (10.12.16) to macOS High Sierra (10.13) where it doesn't boot into the system volume? After upgrading the SOPHOS Safeguard DE client to ver. 8.00.3.9 and then…

Hello, i have 4 Notebooks with TPM Chip. Installed with Windows 10 Pro and Encrypted with Sophos Safeguard / Bitlocker. The Notebooks work as an "Kiosk PC" so i configured a local user with auto login and will Start in Kiosk Mode to only show one…

We have multiple domain joined Windows 10 Enterprise/Education computers that are exhibiting extremely long delays in locking and/or locking the screen (i.e. Windows Key + L, Start > User Display Name > lock, Ctrl + Alt + Del > Lock). These delays range…