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  • mails rejected "server certificate not trusted" (dnssec behind utm)

    Hope someone with some expertise can jump in: I have a personal mail server behind an UTM 9 Home (Firmware 9.413-4) and just enabled E-Mail Protection on the UTM (Bridge Mode - works fine). While Email filtering etc. is working extremely good (Spam…

  • Problem while adding new email addresses to the SMTP Exeption List: Permission denied to read the user group object.

    Hi, Model: ASG Software Firmware version: 9.411-3 Support License: Standard I have a problem while adding new email addresses to the SMTP Exeption List: A user (I tried both, a local and a AD synced user) has the following rights (WebAdmin Settings…

  • User Portal Mail Log Is Case Sensitive

    I have had several users report to me that they cannot see some messages in the Mail Log on the User Portal. I am able to find them in the Mail manager correctly. What I discovered were that the messages they could not see were addresses to their email…

  • How do I give an AD-synced user account the ability to manage the quarantine for a mailing list?

    I'd like to give one of our AD-synced user accounts the ability to manage the quarantine for several mailing lists, but I am not sure how to do so--or if it can be done at all. While I can add the mailing list addresses as alternate addresses for this…

  • Can I receive rejected emails after the sender has been added to an exemption list?

    I have 50 emails rejected from a single sender (Rejected: SPF (SPF check failed)). I've since added an exemption for the sender. Is there anyway to now receive these rejected emails AFTER adding an exemption, or do I have to ask the sender to resend …

  • User Portal Mail Log Doesn't Match Mail Manager

    Why is it that when a user logs into their User portal to see their mail log, some SPAM messages do not show up for them, but when I log into the admin portal and look at the mail log in the message manager I can see stuff for them that they don't? This…

  • Why do some emails get logged in mail manager and some don't?

    Hi, We have a UTM320 v9 and our own mail server. When users call and tell me they think an email to them got stuck in quarantine or bounced back, my first step is to check the SMTP Log in the Mail Manager to see if it even made it here. But I sometimes…
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