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  • Big Sur 11.2.3 - Intercept X 10.0.4 - Adobe InDesign opening files as read-only

    Big Sur 11.2.3 - Intercept X 10.0.4 - Adobe InDesign opening files as read-only. As a workaround, I go to the Mac, login with the Tamper protection password, then go to settings and disable Ransomware Detection (CryptoGuard). This is not ideal. I have…
  • Sophos EAP version 10.0.3 MAC Big Sur Sophos Scan D not running

    Hello, We have the same problem as this post: https://community.sophos.com/intercept-x-endpoint/big-sur-eap/f/discussions/125885/10-0-3-update---sophosscand-stopped/461329#461329 However the verified answer doesn't apply as in we don't see the suggested…
  • MacOS Kext Extensions won't Enable

    I have a Mac that was upgraded from Sierra to BigSur. I put the Mac into the EAP for Sophos /BigSur. I went through the KEXT instructions show in support article below. https://support.sophos.com/support/s/article/KB-000038341?language=en_US…
  • Sophos Endpoint 10.0.3 process name differences between macOS Catalina and macOS Big Sur

    Looks like Sophos has reverted back to com.sophos.scan for Endpoint 10.0.3 process name running on macOS Big Sur: % sw_vers ProductName: Mac OS X ProductVersion: 10.15.7 BuildVersion: 19H524 % /usr/bin/defaults read /Library/Sophos\ Anti-Virus/product…
  • Big Sur EAP 10.0.3 Web Filtering Only Works in Safari

    What feature is impacted? Web Control What is the severity of the issue? High Summary of the issues: Web control only works in Safari. I am allowed to see all categories including Malware on sophostest.com even though we have…
  • Sophos Endpoint 10.0.3 on macOS 11.2.1 Big Sur

    Hi, currently the latest (as of today, 14 February 2021) version of Sophos Endpoint for macOS on 11.2.1 Big Sur causes issues with operating system performance. Specifically the Sophos Network Extension process, keeps ballooning in RAM until it gets around…
  • 10.0.3 Requesting Full Disk access

    This afternoon, around 4:06pm EST, I received an alert saying that Full Disk access is required. Before this time, full disk access had been granted by a configuration profile. I checked the documentation on how to build this profile to make sure I updated…
  • AFP Connections cannot be established on 10.0.3

    We are having serious issues with the latest Sophos update (10.0.3), with regards to connecting to AFP servers. What we observed so far: machines running macOS 11.2.1 with the latest Sophos update, trying to connect to any AFP share, yields almost…
  • The 10.0.3 Sophos Transparent Proxy interrupts Global Protect VPN sessions.

    The 10.0.3 Sophos Transparent Proxy interrupts Global Protect VPN sessions. Severity is low, as there is an EAP workaround, however, if this goes to production, there will be hundreds of Help Desk calls making the severity High. To reproduce this…
  • 10.0.3 "Sophos Network Extension" process using 150% CPU

    My computer updated to macOS 11.2.1 yesterday and everything seemed fine, then Sophos updated from 10.0.2 to 10.0.3 early this morning. Since the Sophos update, my computer has been experiencing random network data loss. For instance, Microsoft Teams…
  • Sophos compatibility with big sur \ Real-time protection has been disabled for MAC laptops

    Hi, I know that Sophos endpoint doesn't support Big sur , but I have a couple of questions regarding that . any idea when is it going to be supported ? are the laptops at risk ? also I keep receiving alerts that Real-time protection has been disabled…
  • EAP Sophos 10.0.2 and iboss cloud connector (content filter / proxy) network/internet stops when both are installed.

    • What feature is impacted? ◦ Network access including internet stop working on the client machine as soon as both our iBoss content filter and sophos AV are both installed and the ""SophosWebNetworkExtension" Would Like to Add Proxy Configurations" is…
  • XCode FlipperKit debug tool fails build with 10.0.2 but works fine with 10.0.1

    XCode FlipperKit debug tool fails project build with 10.0.2 but works fine with 10.0.1.
  • Odd behavior: freezes and certificate errors

    Hello all, I've been running BIg Sur with the Sophos Endpoint Protection software for about two weeks now, and I'm noticing some intermittent issues. I am NOT certain that the Sophos client has anything to do with it. Symptoms * Sudden bouts…
  • Sophos Endpoint 10.0.2: Auto-downgrade / auto-upgrade

    We have (at least) two users who were auto-upgraded from Sophos Endpoint 10.0.1 to 10.0.2, whose Sophos Endpoint is being auto-downgraded back to Sophos Endpoint 10.0.1 and then auto-upgraded to Sophos Endpoint 10.0.2. (One user is running macOS 10.15…
  • Configuration Profile for Proxy Configuration

    When you install the 10.0.2 EAP on a macOS 11 Big Sur computer, you are presented with a dialog requesting access for SophosWebNetworkExtension to create a proxy configuration. Is there a way to eliminate this dialog with a configuration profile from…
  • macOS Big Sur 11 System Extension Configuration for Sophos Endpoint 10.0.2 with Jamf Pro

    Following Sophos Mac Endpoint: How to Configure JAMF Privacy Preferences for 10.15+ Compatibility … … still results in users receiving multiple prompts after upgrading from macOS 10.15.7 (19H15) as detailed here: macOS 11 Big Sur (previously known…
  • macOS 11.0.1 (20B50), Sophos Endpoint 10.0.2 & Confirming Endpoint Protection

    Happy Monday! Per the following article … https://community.sophos.com/intercept-x-endpoint/big-sur-eap/f/recommended-reads/124246/how-to-confirm-the-endpoint-is-protected … on a physical hardware running macOS 11.0.1 (20B50) and Sophos Endpoint…