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  • Assigned policies to iPads time out and fail

    after publishing a new policy, currently not unlocked iPads dont apply the new policy and if not unlocked within the next few days, the assign policy task fails completly. Is there a way to increase the amount of retries for assigning new policies to…

  • Safeguard message - Sorry, this computer is locked. Shutdown button only.

    Safeguard Client 7.00.2.23 using native device encryption (bit locker) on Windows 7 Enterprise. Safeguard Management Center 8.00.2.16. User logs into Windows okay then gets this message. Does not stop them from using the computer. They can just move…

  • Locked POA because of MCAfee Access Protection

    Dear Sirs, I came a cross a notebook with full disk encryption, which poa is locked. Doing a post mortem analyse it seems that : C:\WINDOWS\SYSWOW64\BEFCSVCN.EXE and NT-AUTORITÄT\SYSTEM C:\PROGRAM FILES (X86)\SOPHOS\SAFEGUARD ENTERPRISE\CLIENT…

  • New Domain Join necessary after Firmware Update

    Hi together, I have some questions and hope you can help me with this. Configuration : We have an enabled web protection (AD+SSO authentification) at one of our customers Sophos UTM`s. The UTM ist joined into the active directory. Problem : …

  • NUMEROUS ISSUES yet answered much less SOLVED replies for Mac here are just sad.

    I am sure i have key loggers, a back door or malicious remote user which has changed all my files so that nothing will update on my Mac for months... it has changed and added 4 times more .plist files than i had and changed all my configurations, network…

  • I want to recover the malware attachments

    I've been testing Sophos and am pleased at this point in time. But, for testing purposes, I want to be able to capture the detected threats. They do not show up in the Mail app anymore from what I can see. And going through the Quarantine manager is a…
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