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  • third party software security software detection could not be installed

    i have clients, with this error. i tried to uninstall with and without zap and re-installed the client. that does not solve the problem :-( any ideas? greetings rob

  • Sophos ID MFA problems...

    It seems Sophos have dropped the ball with MFA. I have recently moved to a new phone and tried to sign into Sophos, today, and discovered that the MFA account for my Sophos ID has not migrated. This is fair enough for obvious security reasons. However…

  • Extraction failure trying to install Intercept X

    We tried to install Intercept X on some client workstations and the error below is displayed: "Installation failed. Failed to extract the installation package." The user has an administrator profile. In the logs it presents the following lines: 2020…

  • ERROR SDDSDownloader::ReportSyncFailure Failed to read remote metadata.

    Hi folks Posting here as it falls under UTM 9 - Similar issue Endpopint is not updating or connecting. It used to work just fine... I have no idea when it stopped working. I dropped the Endpoint onto my daughters new laptop and discovered all my home…

  • UTM 9 version 9.411-3, HTTP/S DROPPED packets are never dropped but are logged as DROPS.

    EDITED: BLUF, Rulz #2 you will see that the UTM "services" such as Web Proxy, WAF, DNS, DHCP, etc all take precedence over the Network Firewall rules. If you need to restrict devices from using those ports and protocols, you must do 100% of that configuration…

  • On the same PC: Ad Block works in Firefox but not on Chrome.

    Chrome skips Ad Blocking and displays the ads. Ad-Blocking works: UTM Policy Checker Firefox as browser Sophos UTM 9.410-6. All happening on the same PC running Ubuntu 16.04. (Tested chrome on another Windows PC behind the same UTM. Blocking…

  • Update 9.409-9 verursacht Systemfehler bis hin zum Tot der UTM

    Wie üblich habe ich das neue Update per Schedule auf 23:00 Uhr eingestellt, damit dies niemanden im Betrieb stört. Leider haben sich beide UTMs in unserem HA Cluster bei dem Update weggeworfen mit dem Fehler, dass kein FileSystem gefunden werden kann…

  • Different firewall rules per WAN link

    We have a Sophos UTM SG 125. We have two WAN links, our main one through our ISP and a 4G modem link setup in an active / standby configuration. (Uplink Balancing and Uplink Monitoring) When our main ISP connection fails, it fails over to the 4G cell…

  • Per outgoing interface firewall rules

    We have a Sophos UTM SG 125. We have two WAN links, our main one through our ISP and a 4G modem link setup in an active / standby configuration. (Uplink Balancing and Uplink Monitoring) When our main ISP connection fails, it fails over to the 4G cell…

  • Problem with SPF (softfail) when using UTM to forward to Office365

    We are testing to have our e-mail to go through the UTM to Office365, so we are certain that at least the UTM has scanned messages using sandstorm. The setup basically involves this: Have MX records of domain point to UTM Route mail from UTM to…

  • RE: How to scan only certain folders

    ...you can easily do this by ... may sound easy to someone that is a tech person, but pages of "easily do this..." answers would be : 1) you want to do this; 2) do this. :-) I have spent nine months on and off attempting to get a full scan with a MacMini…

  • RE: Sophos 9.4 hanging on every scan

    I've had no such luck. Have ninstalled and then installed HOME, newest version and I'm at 23 hrs and still hanging at the same spot. Haven't had a good clean 100% scan in about nine months on either the MacMini or the MacBookPro. Ever since upgrading…

  • NUMEROUS ISSUES yet answered much less SOLVED replies for Mac here are just sad.

    I am sure i have key loggers, a back door or malicious remote user which has changed all my files so that nothing will update on my Mac for months... it has changed and added 4 times more .plist files than i had and changed all my configurations, network…

  • Removing Malware from a Mac OS X

    To remove threats from your Mac read article 118117 . If clean up fails two common reasons on a Mac are that the item detected is: • in a Time Machine back up and SAV does not have permission to delete • attached to an email and deleting the attachment…
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