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  • Running a report for a specific OU

    Hi, Still trying to get my head around the reporting stuff sorry... I would like to run a data or device control report for a specific OU is this possible? I've figured out how to pull data down via excel but this just dumps the whole estate into…
  • SophosPatch52*_log.ldf and Sophos540_log.ldf files on MSSQL Server very large

    Hi, I have question why SophosPatch52*_log.ldf and Sophos540_log.ldf files are so large ~58GB? Is there any possibilities to make these files smaller? The second question, how can I calculate DB file size? (Purge alerts ar set to 1 Month) First…
  • Managing Endpoints in an untrusted domain

    Hi all, Hoping that someone has seen this before and may be in a position to assist. I have a case open with Sophos Support, but they appear to have gone into hiding on me .. I have a test environment, which has been setup in on isolated network.…
  • Sophos Enterprise console Sending Incorrect Emails

    Hi, We have setup few rules in "Data Control Policy". One such rule in send email notification to IT team, when some one send Microsoft document as attachment using outlook or google chrome. Today i noticed, i received an email saying i myself have attached…
  • Sophos Endpoint Protection. on-prem vs Cloud

    Help - So we currently have cloud.sophos.com endpoint access and have been using the cloud-based for a while with mixed results. We are considering moving this to an on-premises server for stability and speed. We have about 3000 endpoints and about 1600…
  • Data Control, copy file in event to a central location

    Lets say a user transfers a file that trips the Data Control 'Sensitive' document event, is there a way to copy said file to a central location, maybe somewhere on the Sophos server? No amount of Googling is giving me an answer, so I don't think this…
  • Enterprise Console viewing standalone installs

    Hello Customer support seem to ignore my emails for some reason so thought I'd give the community a try. I have some users not on the domain I have given them the standalone installer and connected it to our account. Is it possible to see these machines…
  • Computers showing in Enterprise Console with old AD computer name

    We have recently replaced a computer in a specific OU with a new computer (name has changed): Original name: Computer1-OLD New Computer name: Computer1 The original Computer objects have been deleted from AD The Enterprise console is not set…
  • Sophos Report Query

    Hello, Can someone kindly advise how I would go about running a query to pull down the following data? I'm need to run a report which will show the machine name, SAV version and which OU the machine resides in. I've been having a play around with…
  • Enterprise Console RMS not supported

    Hello everybody, After upgrading and installing SQL Databases 2014 on Windows Server 2012, we are trying to upgrading Sophos to a newer version (5.4). But the setup shows this error message: ERROR : System Property Check: Endpoints with old RMS…
  • Sophos Enterprise Console (5.2.1.197) not reporting in Windows 2008R2 (SBS2011) standard console "There are no antispyware products found" error for a few users on the network

    I'm just wondering why there are a few users on the network that the Windows standard console is reporting as "there are no antispywareproducts found" Sophos Enterprise Console isn't reporting any errors but the Windows console is reporting the above…
  • Feature Request. Client hinter NAT

    Wir haben Sophos auf MacOS und einer virtuellen Windows Maschinen die die gemeinsame Netzwerkverbindung nutzen und bekommen da immer Probleme mit der Verbindung zwischen Client und der Enterprise Console. Das Hauptproblem dabei ist, dass die Virtuelle…
  • Saw a URL get blocked in EC and after investigation found its caused by malware/spyware BUT

    So I recently saw our EC web event log several hits for *.symcb.com and after I googled symcb.com along with Sophos I found several infections that talked about it attempting to make web connections to this domain. So I first went to all the machines…
  • Disk-space requirements to enable Auditing in the Console?

    What are the additional disk-space requirements to enable Auditing in the Console? I've been asked to enable auditing, but need to factor in the potential risk of eating disk space. We have approx 2900 managed clients, if it helps.
  • Upgrading to Intercept X

    We're currently running Enterprise Console/Endpoint Protection; is there an upgrade path to the latest Endpoint/Intercept-X product?
  • How to get Enterprise Console?

    Hi there, one of our Notebooks - with Safe Guard Encryption - has an boot\bcd error. Sophos be_restore was unsuccesfull. So I try to get access to the drive with sophos PE and KeyRecovery Tool. I can boot the notebook, I have the*.bnk but now I…
  • OS X Clients Not Checking into Management Console

    I created an installation package for Sophos Antivirus for OS X. OS X 10.11.6 clients SAV version 9.5.2 The installation package installs SAV, but multiple test clients will not check into the management console. The following is what I see in Router…
  • On access scanning error

    I have 5 machines al showing errors on the enterprise console. All have the same error message The on-access driver could not check device control for volume \Device\ClVtDrvCtrl. [0xe03d0301] Any help with how to resolves these errors would be…
  • List of sophos update servers for update manager

    I need a list of sophos servers that update manager connects to so that i can add them as exceptions to our firewall instead of just opening up port 80 for everything.
  • Macs showing up as duplicates and unmanaged in Unassigned folder

    Hello, We are running SEC v 5.2.2 on Windows Server 2008 R2. We have AD sync enabled and have been seeing a persistent issues with our Mac laptops specifically. Almost all of them are showing up with duplicates, one instance in the correct AD group and…
  • Tamper Protection Password

    My friend worked at a business in which he got a free laptop to do work on. It had sophos endpoint security and control. He has given me the laptop to use since he quit the business, but now i am stuck with the sophos application. I do not have, nor does…
  • Data Control not scanning all files, quantity not type.

    Hi. I have recently become the caretaker for our Sophos endpoint systems. We have 3 sites that Sophos is running as AV, two of those sites also have the Device and Data control running. They are working well and all of this was set up by a member of…
  • Enterprise Console 5.2.2 not seeing changes.

    Migrated Enterprise Console 5.2.2 from 2003 to server 2012 R2 using instructions from support site. Everything went well, no errors but policy awaiting transfer on all machines. In the Envelope folder the messages are stacking up but no changes on the…
  • Can one Enterprise Console manage clients in multiple remote domains?

    Hey everyone We have one Enterprise Console which currently manages clients in 2 domains which are connected to each other via VPN. We would like to be able to manage computers from another domain which is not connected via VPN (not yet anyway) and…
  • Reinstall Enterprise Console on different Server

    Hello there, currently i have the following Situation: - Enterprise Console ( Version: 5.1.0) - PureMessage ( Version: 3.1.2) both are installed on our Exchange Server ( Version: 2007 - 08.03.0083) on a Windows Server 2003 SP 2 What we are planning…