Browse By Tags

Hello, i would like to know if it is possible to create a package installer so that i would not have install the application via network. thank you. Derek

Hi All, Over the last few months more and more of our endpoint clients are failing to update with "Download of WindowsCloudNextGen failed from server http:∕∕dci.sophosupd.com∕update." along with "The security health cannot be reported at the moment" under…

Hello, can someone to solve this problem. how come I have disabled the Temper Protection in the dashboard . but still when uninstalling Sophos endpoint on my client machine they tell me to disable Temper protection

Examining the firewall logs, I see that endpoint protection uses swi_service.exe which is attempting to communicate on port 80 to access some European AWS addresses. The UTM blocks the traffic by default. This seems like strange behavior. I would have…

I need some help in tackling this issue with Sophos cloud endpoint protection. Whenever there is a component update with sophos, i can see atleast 5 -10 pc's in the cloud portal missing (not running) some services. Some services include Sophos System…

We have Endpoint already installed it but we decide to create a new account to activate a new license with Endpoint and a couple more modules. My question is: Can I just install the new .exe even when the old one is present or I have to uninstall…

Hello, I'm attempting a Windows 10 install from the command line: \\SOPHOSSERVER\SophosUpdate\CIDs\S000\SAVSCFXP\setup.exe -mng yes -scf -user "DOMAIN\SOPHOSUSER" -pwd MYPASSWORD -s -ni and while it download and installs fine, it doesn't pick up…

My UTM 9 Home license contains I think with in that license I got Endpoint Protection (10 installs) but for some reason the End Point protection terminates on 2017-09-26 but the Rest of them expire on 2020-06-09. Is there a way to co-term Endpoint…

Hello - I received an alert about a week back that my server had failed to update. I've done everything to try and get it to update and communicate the central console. I configured lockdown . . . . . due to that I can't install over or uninstall…

Hello, On my Sophos Endpoint , Product Information show that Virus data date 22/08/2017, and last update to Management Console 08/09/2017. How can i check and compare that the virus data date on my sophos endpoint are same with sophos.com released…

Hi, I am trying to setup Sophos Endpoint Security server on one of my Application-server VM which have IP 172.20.1.xxx and i have my database server on other DB-server VM with IP 172.20.4.xxx. Now while installation when I tried to connect DB instance…

Hello, some of our Windows Client Show an alert that Sophos Antivirus is out of date. Services on the Windows Client (win 10) are running except Sophos Device Control Service Some of our users are worried that their endpoint protection is out…

Hi Community, I try to set a policy that allows internet explorer to go on our intranet and not go on internet. The default policy is to allow all. So I set two specifics policies for internet explorer (based on the exe) : - one that allows…

Hello all, I am having issues rolling out our AV via GPO/script. I followed KB:120611 https://community.sophos.com/kb/en-us/120611 What seems odd to me is, it works on some machines "Very few" but then on others not at all. I am at a point now…

We have 100+ machines (out of 3000+) that are missing the Sophos anti-virus component, but once had it. They all seemed to have randomly uninstalled at the same time frame (July 31, 2017 according to reports), the computers have all the other Sophos components…

We currently use EP Advanced Cloud. If we purchase Intercept X, would it be an automatic update based on EP clients, or new installs on each client?

Recently we had vesion update of Exploit Prevention from 3.5 to 3.6.x, However 1. This has ended up with a pending Reboot Status for all The Systems 2. Sophos in System Tray Shows Broken(Outdated) with an Red Mark - P.S - Panicked Users with Incident…

Endpoint Protection and Server Protection Questions / Doubts in Environment on-primises: Can I install endpoint protection on servers? Are there any restrictions? A: Does "Server Protection Enterprise" and "Endpoint Protection Advanced" have exactly…

Hello, I have been receiving the following error in the System Event Log quite a few times in my environment just for 2 servers. Every time it happens the system gets frozen, it doesn't do anything, doesn't response to Keyboard or Mouse. This has started…

Our Sophos enterprise console is failing to update our clients when we enable an AD policy to restrict .exe and other restricted file types from running. I am able to add exceptions to the policy but do not know where sophos places the updates when…

Hello, We are currently utilizing the Endpoint and Intercept X protection for one of the practices I manage (installed over the weekend). We have auditors come in and pull data from our EHR system and use Encrypted flash drives to take it for insturance…

Hi Experts :) , I am facing an issue with the following ESC. We have Windows 7 and 10 OS installed in our environment. Below is the error I am getting. Actually the Update is failing with the below error, and sometimes it updates successfully but…

Hi there, I'm just having some trouble uninstalling the Sophos Management Server application on our Windows Server 2012 R2. I have been following https://community.sophos.com/kb/en-us/12360 for the uninstall process, and am getting stuck at this application…

Hello, i think its a basic question, but i can not solve it. I am trying to install Sophos free antivirus, but it says "Unable to proceed", Sophos home cannot be installed as this computer is not running a supported operating system". But it is running…

Hello, after downloading some kind of Video converting freeware it downloadet many strange programs and adware in the background without my permission. Then it killed Sophus so it said, that there was a critical failure with the installation (but it…