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  • Delete threat not working

    I have set Sophos on-access scanning to delete malware, and in manual scans to delete malware. It seems that this does not work. Instead, the items are quarantined. Having items in quarantine prevents SuperDuper from working as it crashes with "permission…

  • Cleaning a threat on a USB drive wiped out ALL the data on it!!

    I've been using Sophos on my MacBook Air 2013 for over a year. Today I inserted an 8 gb USB drive and a threat came up. I went to the quarantine manager, cleaned up the threat and now EVERYTHING has disappeared from my drive. HELP! What should I do now…

  • Concern that “Cleanup may delete files that are identified as components and listed under Locations" may delete or damage disk image.

    Quarantine Manager detects a threat on my iMac: Troj/Java-CM, (which affects Windows OS). Location is: /Users/bradconfer/Documents/Mercury C Archive/G4HD BatGyrl A.dmg G4HD BatGyrlA.dmg is a disc image of a hard drive partition (hopefully bootable if…

  • How to get back the files that I manually deleted after running Sophos anti-virus scan?

    Hello. How can I get back the files that I manually deleted after running Sophos anti-virus scan? The thing is I never checked any of the files, just deleted them all on monday (so the 3 threats are gone from my mac), but now I noticed that all my Notes…
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