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  • What does the message in the post mean?

    Hi, please don't say it is obvious, it is not obvious because there is no reference to what safiware needs updating. For current version pease see signature. Ian
  • Minor change to Central Architect and Administrator lab workbook to remove CRT customization

    Following changes to the CRT (competitor removal tool), we have removed the lab task where students customize the CRT to remove ClamAV. As part of this change, the current version of the affected courses are now: Sophos Central Architect v3.4 …
  • Firewall has not checked in Sophos Central for past 5 minutes (Multiple locations)

    from this morning we got a lot of "Firewall has not checked in Sophos Central for past 5 minutes" All our locations work perfectly and VPN has no problems. Is there a website to look for the status of Sophos Central if they have an outage?
  • Register Device to Sophos Central As a Partner

    Hi, We are a Sophos Partner. A client purchased a Sophos XG136 through us. We have created a Sophos ID for the client which we used to activate the firewall (register licenses). Now we would like to manage the firewall through Sophos Central partner…
  • No live user displayed for Intercept X Advanced for Server

    I have recently noticed that all our servers with Intercept X Advanced for Server do not show the 'user' details in the logs and any user based firewall rules fail (obviously). This is with a user logged in via Remote Desktop. These are domain joined…
  • Heartbeat denied on IPSec connections

    Hi, this morning all of my IPSEC users are having problems connecting to the internet using the Sophos Connect client. The error in the XG log is Heartbeat denied This was working yesterday and we have made no changes to the XG
  • any way to kick computer Heartbeat sessions on XG?

    Since the Upgrade of our XG 5 days ago which was parallel with the Sophos Central Updates during the weekend, I can see some very old red heartbeat sessions I blieve this is a bug. In fact I wonder if it is really possible that there is a heartbeatsession…
  • Security Heartbeat question

    On which two of the networks can the endpoints be protected from the computer with a red health status? Why do you answer that way? I feel like it's a trick question as wouldn't all three be protected? I said A and C since B was obvious. I was wrong…
  • Two separate accounts in Sophos Central using the same domain

    Hello, I am in need of doing a "management split" of my firewalls that are registered with central Sophos. For example, I have 8 firewalls registered in Sophos Central, and I need that with a certain user of Sophos Central, I can manage only 4…
  • Select Sophos Partner in Central Dashboard

    When you create a new Sophos Central account from scratch by registering directly via sophos - how can we assign this account to an sophos partner? These information are blank in account details. As this will be a account only using Wireless Protection…
  • Unable to upgrade to the latest firmware

  • Schedule Firmware Upgrades through Sophos Central

    While scheduling the firmware upgrade through Central, I've encountered with following error. Below the snapshot of error message. How to fix the timezone error?
  • How does Heartbeat work?

    I have been working on increasing network security and implemented firewall rules that block access to the internet by workstations if they don't have a Heartbeat. Of course we have the "chicken and egg" situation, how is the Heartbeat registered if…
  • Install RED and AP Firmware via Sophos Central

    Hello everyone, is it planned to install the Firmware Updates for RED and Access Points via Sophos Central? I have many firewalls where I have to logon and click on install. The possibility to install these updates with a time schedule would be nice…
  • SFM license or

    Hi Folks, based on our design, my XG firewall doesn't have direct access to internet to receive updates. I know we have SFM to help in this scenario but knowing that SFM is already retired and Sophos not providing serial number anymore, so what…
  • Add firewall to group in Sophos Central

    I have several groups defined in Sophos Central for firewall management. Each group presently just has one firewall, and when added, I was able to import the firewall config so the device was not reset. It's working as I would expect and I can update…
  • Email Gateway - Allow / Block list format

    Hi Sophos, Quick question hopefully, just after some clarity. I've been adding in items to our Block list as *@domain.com whilst a colleague has done the same with *otherdomain.com. Are both correct? According to this article, my way is correct…
  • Sophos Central MFA via Sophos Authenticator

    Hi, is it possible, to use Sophos Authenticator in Sophos Central for the MFA? And, if so, how to activate it? I've used this Link but it doesn't worked for me as a Super-Admin. I can only use SMS or Email as MFA. Thanks for your answer.
  • uninstall an old antivirus ( kaspersky ) when installing SOPHOS endpoint is it possible ?

    SOPHOS endpoint doesn't show me like the other solutions to unistall an existing antivirus ( kaspersky for example ) . is it normal ?
  • WebControl exclusions for additional security options

    Hello Community, In the WebControl policys we have the options for the risky file types. As default setting, I want that my users are getting a warn page when they are downloading a Windows Executable. (or if they are loading in the background of…
  • Help Update Cache

    Good morning Sophos Community, I would like to ask a question here with the staff. The update cache mode is only used for updating the endpoints, or it can be used for an installation process on a new machine. I have a client who has a very large…
  • Sophos agent vs light weight agent on DC

    I am planning to install Sophos on couple of domain controllers. On most of the servers I have installed light weight agents to make sure system are running with our heavy scans and loads. With DC's I want to make sure that Sophos will not slow down them…
  • Sophos XG auxiliary device produces IPSec down/up alerts in Sophos Central

    Hello community, we have some IPSec tunnels to our branch offices. The connections are stable over the day (no entries in the logs of both vpn-endpoints), but in central we have a lot of warnings about failed IPSec connections reported by the auxiliary…
  • NTLite.exe - "File in Use" Error

    Has anyone worked with the application called NTLite, used to modify WIM files, and have Sophos cause some issues? If so, I think I have narrowed it down to the CryptoGuard component. It is NOT detecting anything as malware but somehow interfering…
  • Sophos Central Segmented Access

    Hello, we are onboarding a new IT Support employee and was wondering if there is anyway we can segment their access to only users in the branch they will be working on. Example: Employee A gets access to branch A and can only manage the users from branch…