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  • Sophos Secure Email loses configuration after password reset

    Hello Everyone, we recently face an issue, which costs us alot of time and nerves and I can not really find a fix or the cause of the problem. I hope that someone in the community might have already faced the issue and knows a fix. When a user…

  • Sophos Mobile - App Protection triggers constant app unlock

    ...request for OnePlus Launcher app rendering the device unusable. The Launcher App is not even listed as an app to be protectable, so one can't remove it. Only way to get rid of the constant unlock requests is to disable App protection. Device: OnePlus…

  • App Protection on Mobile Control 7 for Andriod steals focus on notification of protected app - VERY ANNOYING.

    So I've been trying Mobile Control 7.1.2978 on Android 7.1.1 on a Sony Xperia X F5121 The annoying part is the App Control feature. Oh it works well, but there is an issue regarding notifications of protected apps. When a new notification of a protected…

  • how do you protect your phone privacy?

  • Multiple Antivirus / Security Applications installed on 1 Android Device. Do we gotta a problem here?

    [8-)] Got Sophos Beta on Home computer and have known about SOPHOS Strict "there can be only one" Antivirus installed on Windows machines and the pitfalls of doing so anyways. Yet I digress this be an Android question for, preferably a SOPHOS Employed…

  • Forgot Password and Completely Locked out of My Entire Phone!!

    I haven't been able to access to access mi smart phone for over 3 months now because if forgot mi password and all applications are protected by this security program, any help would be very much apprectiatied, please and thankyou!!!!

  • App Protection Not Working in Android Lollipop 5.0.2

    Hello, I am facing issues with the App Protection feature. Device Information Manufacturer: Swipe Model Name: Swipe Elite Plus Android Version: 5.0.2 Location: Chennai, India I installed both these apps today: 1) Sophos Free Antivirus and Security…

  • App Protection - Kennwort vergessen

    Hallo, ich möchte gerne wissen wo kann ich mein App Protection- Kennwort ändern? Ich habe mir die kostenlos App Sophos Mobile Security auf mein Handy heruntergeladen, jetzt kann ich meine Einstellungen nicht mehr benutzen, da ich angeblich immer ein falsches…

  • [Bug Report & Question] Sophos Mobile Security - App protection does not accept password anymore, (supposedly) after change of grace period

    Sophos Mobile Security Version: ? (how to look it up?) Android version : I don´t know app protection does not allow me to enter my mobile phone settings Device brand and model name : Sony Xperia Z5 Compact Current language of device : German Bug Description…

  • App Protection pops up constantly

    I have App Protection set to protect Chrome. When I'm browsing the web, App Protection pops up constantly, at least once a minute (despite the longer grace period I have set). Following any link is likely to trigger it, but it also sometimes pops up as…

  • I cannot download application updates, my master password no longer works and I am unable to change my password!

    I tried to live chat with the web site but was unable to get any help. I was referred to this web forum for help, and it appears obvious that SOPHOS either doesn't care or they don't support their products. I am asking for HELP with your product,…

  • Silent App Deployment

    Hello, Is there anyway to silently push apps to managed devices without the need of end user interaction. At the moment when I try to install an app from the console it just notifies the user and they still have to go to the play store to download the…

  • Désactivation de la géolocalisation

    Comment faire pour interdire la désactivation de la position GPS qui est possible malgré la fonction protection des applications. En cas de vol il suffit de désactiver l'ic ône "position" pour empêcher la géolocalisation du Smartphone. La protection…

  • Unable to use alarm wipe and other features on mi4i.

    I've enabled all the settings but when I send a text message from registered number it doesn't work. But still it doesn't work. Ive tried with different numbers as well.

  • My App protection is not prompting for password to access settings on android despite being configured to do so. I would like it to prompt of a password before allowing settings to run....(it use to do it but after a phone wipe and re-load nada)

    My App protection is not prompting for password to access settings on android. HTC M8 OS Ver 5.01 HTC 6.0. It does prompt for any app I have selected and the play store, but I can access settings without an issue despite it being selected as something…
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