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  • Sophos Access Point APX120 Firmware / Recover

    Access point stuck in boot loop. LED stays solid RED from boot. XG Firewall cant see it in the pending list. Tried to reset, didnt work. How can i recover it? Tried to reset from Serial Port but U-Boot is not responding to any key to stop autoboot…
  • Is there a way to export all vouchers to csv instead of only one page at a time?

    We have hundreds of vouchers for our hotspot wifi and like to see all unused ones or to filter all with the same description. One way would be to export all of them as CSV and filter then. But I only found a CSV export from one page at a time. Thanks…
  • Problems with wireless projection

    Hello good morning, I have a problem with my computers when trying to project on a wireless screen, my computers have Sophos Intercept, Sophos mobile used this for the remote erase issue, and they go to the internet through the XG-230. If I connect a…
  • XG Firewall Home Edition Questions

    Hello, I'm relatively new to the Sophos ecosystem and would like to play with the XG Firewall Home Edition prior to considering the commercial version for clients. Are there any limitations on the home edition aside from the 6GB RAM and 4 core processor…
  • SSL decryption und Bridge

    Hi! It's about an XG UTM with integrated WIFI and what already struck me as strange during the installation are the limitations of the bridge in terms of LAN and WIFI. Apparently you can only "bridge" WIFI with the LAN zone. Now the following questions…
  • WiFi Hotspot on RED VLAN not supported

    Hi, we discovered today that it's not possible to create a Hotspot (for a Wifi) if the VLAN interface is behind a RED device. In our case RED60 but this should apply to all RED types. The interface "hardware" is not shown on XG Hotspot creation…
  • WiFi Intermittent on XG105w v17MR15

    Hi all Anyone experiencing internmittent WiFi SSID drops on XG105W devices or similar? Before we upgraded to MR15 this was an issue and the same after the update. Sophos support are shockingly bad and never call us back though they say they…
  • Sophos Firewall: Wireless and Radius authentication on Windows Server 2016

    Disclaimer : This information is provided as-is for the benefit of the Community. Please contact Sophos Professional Services if you require assistance with your specific environment. Overview This recommended read describes setting up Radius with…
  • Wireless Devices 'Dropping Off' the Network

    Setup : Hardware: SG135 Software: UTM v9.705-3 APs: 2x AP55s Non-Standard Config: AP Country set to US (not to my actual location), for hardware compatibility reasons Problem: For at least the last year, wireless devices on my network have been intermittently…
  • Hotspot using QR code with SSID details

    Hi Everyone, The organization want to implement QR code for visitors accessing the Guest Wifi. The details of the QR code need to contain simple details of the Guest Wifi SSID simlar to image 1, in this way, device automatically gives an option…
  • UTM to XG Wireless issues with Android/other

    Hello All. So we are in the process of upgrading several UTM's to XG firewall's. These firewalls also manage some AP50's and AP55 access points. When we deployed the XG's they popped up and were adopted just fine into the XG firewall. Also, based on pattern…
  • Voucher code thru SMS

    Does UTM supports sending of voucher code thru SMS for users connecting in Guest WiFi, if so may I request for guidelines please. Thank you in advance and regards.
  • XG 86W Wifi to Wifi

    I have new XG86W and I trying to get Wifi to Wifi connections working. One example would iphone to roku device. How do I accomplish this? Wifi to WAN for internet access seems to be working fine. Let me state, I am sophos XG newb, worked on old…
  • v18 MR4 - Wireless Clients finally listed in WPA2 Enterprise RADIUS authenticated SSIDs

    Hi, just wanted to report that we finally see connected wireless clients on our WPA2 Enterprise SSIDs with RADIUS authentication. This has never worked since we moved our APs (mostly 55c) from SG to XG. Now after going from MR1 to MR4 and also upgrading…
  • Sophos Central Wireless - Reduce complexity of 'Password for the day '

    Hi All, I s there any option to reduce the password complexity of ' password for the day' when creating guest network?
  • WiFi issues with Vorwerk VR300

    Hi all, well...how to start... I had UTM before with 2x APX740, 1x AP55 and 1x AP55C working fine with my vacuum cleaner Vorwerk VR300. After migration to XG, setting all new system, with exactly the same APs, SSIDs, security setting and so on,…
  • WiFi (AP55) slow or blocked after period of time v18.0.3

    I am continuing to work through all of the difficulties with v18. My latest issue is with WIFI. After a fresh power cycle of the AP55 everything works perfectly. After a period of time, the client connections become unresponsive. If you try accessing…
  • Sophos XG Home Edition on SG-115W. Wifi not working?

    I have a sophos sg-115w appliance and installed home edition xg on it. everything works except that the appliance wifi is not working. wireless protection on the XG UI is configured with wlnet1 hardware. But the SSID is not showing in WiFi. does the home…
  • Wifi Instability with Networks rebooting consistently

    Hallo, out Wifi is currently very instable and the wifi is not available for a few moments. After the few moments the wifi is again available.We have 2 Network Device ( Wifi SSIDs namely 'intern' -> wlan1 and 'gäste' -> wlan0 Hardware: Sophos UTM…
  • Sophos APX radiation pattern. What is the correct orientation?

    Sorry for this noob question. I am a bit confused about the radiation pattern of APX access points. I came across some debate about "wall mount vs ceiling mount" so I search the Sophos APX documentation for the radiation pattern of the APX access points…
  • Sophos APX radiation pattern. What is the correct orientation?

    Hi. Good day. Sorry for this noob question. I am a bit confused about the radiation pattern of APX access points. I came across some debate about "wall mount vs ceiling mount" so I search the Sophos APX documentation for the radiation pattern of the…
  • Sophos Wireless Update 2.3.1-7 - Firmware (staged release)

    Overview Sophos Wireless v2.3.1-7 is a maintenance release that fixes an internally found issue seen on some APX 320X models only. Bug Fixes Issue Key Summary CWIFI-12434 APX320X: AP fails to boot from backup partition when the primary…
  • Unable to get optimal speed of 1gbps using XG135

    We are using Sophos XG135 and recently just upgraded to a 1gbps modem. ISP provider have confirmed that direct connection we are able to achieve close to 900mbps up and down. However, we did a speedtest for wireless connection, we achieve around 200plus…
  • Interface Lan Down/UP : ID 17813

    Hi, i have a request for all Sometimes i have my interface (Port 1) who Down/UP ==> Sophos ID 17813 My Port 1 Under this interface , i have 3 VLAN Conf VLAN (all vlan are the same configuration) When this appears on night,…
  • WiFi stops working after a few minutes upon an HA failover

    I have a pair of 230 (mix of SG and XG but same port configurations) running in an HA configuration. I also have 2 AP100Cs and an AP55. My network backbone is a pair of stacked Cisco SG-500s with PoE. I have the following for the port configurations:…