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So starting today I am getting no video through the web browsers on my wired network while webfilter is turned on. The wireless app on phones and ipads works fine. The website works and the nest thermostat works, but no video. Lots of these when I reload…

Hello everyone, this is my first question, i have a issue and when i modify one web filter profile, creating new exceptions or blocking some pages, when i apply the changes the internet connection is reseted for everyone, i have the latest firmware on…

Hi All, I've decided to give HTTPS scanning ago, however, when deploying the certificate via GPO it's intermittently working. Sometimes gets removed etc or even though it's there, the websites still giving security alert page on chrome. I'm using…

Hi all, After formatting and downgrade a pc from Windows 10 to Windows 7 (Due to performance for certain tasks) I can't be able to configure outlook account on the pc. I'm getting this error when I try to configure it. And can't go on. I'm using…

Hi, I'm new to UTMs and Firewalls and all that sort of stuff. I'm trying to configure a Sophos UTM in transparent mode so that any device that connects to my network including devices that come in from outside are protected by the UTM. I do not want…

I'm new to UTM and struggling to get some basic filtering rules set up. I have no idea at this point if I'm supposed to be using web filtering or firewall rules, or if this is a separate (possible related) DNS issue. I have several servers on a network…

Hi everyone, I have had an issue with IE on all computers behind our Sophos UTM box for over 2 years now. We simply accepted the issue and moved on. The issue is, when browsing to a webpage, IE takes forever to load! This issue doesn't affect any other…

Hello - Recently I have been experiencing issues with my home policy not blocking the categories I chose (see screenshots). I have tried everything I know, still learning Sophos but I am out of ideas. am I doing something wrong? Respectfully, …

Hi guys, I have many Sophos UTM (latest firmware) that report in Web Protection tab a lot of traffic to nytimes.com , but I'm sure no one is really looking at this website. Today a customer with 5 users is showing 22 GB of traffic to nytimes.com, that…

This is one of biggest drawback for Sophos end users it should not stop the services even the license is expired, such as Symantec anti-spam, Cisco ASA, BlueCoat Proxy etc, they continue working without disrupting the network except they will not get…

Hi everybody, my device is a Sophost UTM9 ASG220. I configured Application Control to block all Social Networking applications. Unfortunately Facebook App is not correctly blocked when accessed by Apple devices (iPhone-iPad). This is the log I see…

I'm trying to figure out how to write an expression that will allow me to use a any Server name in a specific location in a URL. We do not want to open the entire domain to the users. Example: https://Owner. Server1 .Domain.com This URL can be…

I was have around 180 locations that are going to access our UTM web protection and have the need to only allow half of the ip subnets because their is restricted access from som IP network. Unfortunately we can not define a network with a mask 255…

Hello, I have a end user who is trying to access a file from a legitimate engineering company that specializes in engineering software and solutions. In a email he got from the company, the sales agent provided him with a link to a download to try out…

I'm trying to figure out if it is possible to have Web Protection perform the same function the IE setting don't use proxy-server for local address. I was hoping that UTM could send all local address back on the internal network so we don't have to…

Hello everyone, I have the problem that traffic from two applications does not pass the proxy. The proxy runs in transparent mode without authentication. The proxy is configured for HTTP / HTTPS. The traffic is not visible in the proxy log, the traffic…

Hi All, We're trying to block personal email sites like Ymail, Gmail, iCloud.., etc. We have created a category under web protection > filtering options > categories and created a web filter profile. With such configuration, the UTM is blocking…

Hi, I'm using UTM 9(.409-9) Home Edition. I've installed the CA certificate on my Windows computers and Android Phones on my LAN behind the UTM to be able to scan HTTPS-traffic to these devices. This works as expected ("avscantime="4164" on a HTTPS…

I am having issues getting Netflix streaming to work. I've read through probably every discussion on the forum, but they appear old and none have worked. Luckily Netflix is not a big percentage of what we watch, but I'm pretty sure it was working until…

First I tried using a firewall rule to block access, but I've learned that since I'm using web filtering to block ads and such, firewall rules will not work. So, I've set up a timed web filter event so my kids will not be tempted to use the internet all…

We habe a Magento Shop and exactly after the Update its loading so extremly slow that we cant use it. Most other pages seam to be normal. Of cause this iy only ony compter behind the XG Firewall. Everything works fine if we connect a PC before the…

I've got a weird one here thats making my head spin. Ill try to keep this simple using images. So I have Web Filter Profiles, the below one is for the kids, it has the kids devices defined in "Allowed networks" to filter them in here, as you can see…

Hello, We encounter a problem to go to a particular site: https://www.rcapp.fr The request does not succeed. In another network (without sophos UTM) no problem. Also, we have allowed in the filtering options the following expressions: ^ Https…

Hello, starting a few days ago, some important Akamai CDN content for Steam (jpg, css...) is blocked because of a " Malicious Sites,Potiental Unwanted Programs " categorization. It's exactly the resource itself, not the whole domain/subdomain/folder…

Using new 16.02 version XG firewall with https decryption & scanning enabled (bridge or gateway mode no difference) Onedrive uploads files successfully.... But cannot successfully complete any downloads.... Have tried excepting the network storage…