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  • No Internet Alert on Endpoints after Sophos XG FW install

    Well, I found a couple of articles on here and have one last fix to try but all the articles are really old. Basically we have installed a new XG. All rules are duplicated and working from old FW. Issue is that randomly some users get "No Internet…
  • office 2021 activation blocked

    hello I have an xg210 and im trying to allow the activation of office 2021 i added all the urls in the web exception , and gave allow all to a specific ip to test , still it is not working nothing is shown as blocked in the logs edit : when…
  • HTTPS-Scanning some Website-Certs unvalid (expired)

    have a strange problem here with an XG cluster. On 07.06.22 there was a problem with the onsite NTP service. After the failure, which lasted about 5 minutes, some websites such as google.com can no longer be accessed in a browser because the certificate…
  • Unclassified traffic can it manually adjust?

    Hello, i want to add manual rules to rename "unlassified traffic" to "xy traffic". Based on Port - is it possible?
  • Software Agenda und Sophos XG ich komme nicht weiter

    Hallo, ich versuche gerade die Software AGENDA upzudaten, aber leider sagt mir die Software: keine Verbindung zum Internet...ich habe aber Internetverbindung. Die Beschreibung in der Agenda Hilfe ist auch nicht wirklich aussagekräftig: hier mal der…
  • Websites load slowly or not at all without Web-Proxy

    Hello, we have the problem that in general all websites load slowly and many others do not load at all. We use version 19 (SFV4C6 / 19.0.0-B317) as VM in Hyper-V. Here are some examples of websites that cannot be accessed at all: https://icloud…
  • Web Filter Youtube Exception

    Hello friends, I have a question i hope that can help me. I have a web filter policy to Video Hosting category. It works fine, but now i want to allow youtube access, i made the exception following this steps: Login to Firewall Web Admin > Click…
  • Adding O365 Web exception via sophos Central

    Is there a way to import the O365 exception file to the firewalls via Sophos Central? The tar file is usually imported from the Import tab in the backup/Firmware section of XG GUI which is not available in the sophos central thanks SC
  • Blocking Ads best practice (bulk updates to URL Groups?)

    We use mostly Apple equipment (MacBook, iPhone, iPad) and on our MacBooks we have Little Snitch which is an application-aware outgoing firewall that kills attempts to reach out to advertising sites, trackers, etc. This doesn't help the phones and tablets…
  • Lots of "Invalid Traffic" being dropped to Office 365 servers.

    Hey folks! I have a XG firewall on 18.5.2. For the last year or so, we have been having trouble with random users being prompted to put their Outlook password in for the desktop app. I have been chalking it up to Microsoft being eh. But this week it has…
  • XG Firewall DPI

    Hello everyone, I was trying to enable DPI feature inside of the existing rule, however Malware scanning section is missing in my case. Please see screenshots attached for comparison.
  • Websites blocked for User PC's but not Server?

    I have a client where the user's logged into their pc's cannot access certain categories of websites. If i sign on to their server with our admin account we can view all the websites no issues. We have an XG450 installed on site. We even turned off all…
  • Close connections TCP Activity

    Dear, good morning. My question is the following. There are moments when I get connections from computers that consume a lot of download bandwidth. And this makes my network slow. Although I have policies for traffic, I would like to know if there is…
  • Sophos XG Firewall - GEO Blocking is equal to Webfiltering?!

    Hello Sophos-Community, I own a Sophos XGS 126 [ SFOS 18.5.2 MR-2-Build380 ] and am happy with it. After tinkering with a few settings, I found something odd and wanted to ask if this is intended? (SSL Inspection = ON - DPI Engine Active - Added Rule…
  • When I try to download Unreal Engine 5 through Epic Games it gets frozen at 21%

    Whenever I try to download Unreal Engine 5 through the Epic Games launcher it gets stuck at 21% saying there is a network error. I am currently on Epic Games support but I'm 90% sure this is something with our firewall. Any help would be greatly appreciated…
  • How to disable the Capture Code on USER Portal and add the Company Logo?

    Hello, how can i disable the Capture Code on the User Portal Site and add our Company Logo? Regards, Jan
  • Security Features > Web Filtering - Best practice for BYOD Devices

    Hi. I am looking for some advise around the best practise for Web Filtering for a BYOD network. We have a seperate network setup on our XG for residents who connect their own devices which are mainly mobile devices. We have a firewall rule crated…
  • Sophos XG v18 - Web Filter 'warn' page not found

    Hello, Have had this issue since I first set up the XG over a year ago. Everything works okay except when using the web filter 'warn' notification. The page it redirects to throws a 404 page not found. E.G. No web page was found for the web address…
  • Sophos XG default web exceptions

    Hi Community, Sophos XG adds a few default web filter exceptions with all of them enabled except legacy, see screenshot below When you add an appliance to a central group every exception will be cloned with a name suffix "Original" which could be…
  • Roblox not working if "Use web proxy instead of DPI engine" is active

    Hello to all.. Seems like roblox got me into a rabbit hole Since I don't want to confuse you with a lot of stuff, long story short: Roblox is not working if "Use web proxy instead of DPI engine" is active.. The roblox website is being accesed without…
  • Whatsapp

    Hi, I can't use whatsapp web in my organization. After recognize with qr code, it show "messages completing " without show the correct window (message list). I inserted all exception in url policy, without success.
  • Sophos XG Firewall Web Filter

    Hi. We have a number of new Sophos XG Firewalls and we are experiencing issues with the Web Filtering aspect as in, it just will not work. Here is an example of a setup at one of our sites. At this site the below has been configured to allow a residents…
  • Web filtering not picking up user

    Authentication logs show the user is authenticated correctly However when browsing, the web filter doesn't pick up the user, so therefore doesn't apply the right policies Any ideas where to look?
  • How to block tiktok app

    Hey Guys, Is there anyway to block TIk tok ? I see there is no Sophos App for this .
  • Customise "Use x minutes of my quota time now"

    Hello guys I successfully implemented a time quota in a specific category for my kids. If I go to Web --> User notifications, I see that I can customize the messages for the block pages. I did it , but I see no way to customize "Use x minutes of…