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Hi Community, This issue affects the company name displayed on the email alerts of some Enterprise Dashboard accounts (EDB). The Enterprise Dashboard Alerts section correctly shows the Subestate name. This same company name is included in both the body…

Hey Community, Re-posted from here. Reflexion engineers will be conducting routine maintenance on Friday, July 27th, 2018, between the hours of 0100 and 0500 EDT (UTC -4). During this maintenance window, the Reflexion user interface maybe inaccessible…

Hi Community, [Resolved] An issue has been identified where some new Subestates created are not successfully syncing. This will prevent any license change attempts which includes applying a license key to an Individual EDB subestate or prevent Master…

Hi Community, [Update] A fix for this issue has been released and confirmed to prevent the issue on July 13, 2018. Please revert the changes made under the 'Workaround' section, if you have performed this. SSP service not starting on Central Windows…

Hey Community, PureMessage for Microsoft Exchange v4.0.4 has been released! What's new? Support for Microsoft SQL Server 2016 and 2017 Support for TLS 1.2 connections between the Sophos PureMessage server and Microsoft SQL Server Additional…

Hey Community, A Windows Client Patch 1806 for SafeGuard LAN Crypt Client versions 3.95.1 has been released and can be downloaded here . The patch adds support for additional platforms (Windows 10 RS3/RS4 and Windows Server 2016). It includes all fixes…

Hi Community, The following banner alerts will appear in Sophos Central if you have devices running Windows XP/2003.: Support for Windows XP has stopped. From May 1st 2017, updates will stop and devices will no longer be protected. More details…

Hi Community, [Update]: XG 85 (w) series devices are now supported for use with SFOS v17.1.2 MR-2 We are in the process of finalizing some optimizations that will better support the XG 85 (w) on v17.1 in either an upcoming maintenance release or product…

Hi Community, We have seen recent issues where users are unable to establish remote access SSL VPN. When users tries to establish remote access SSL VPN connection, they receives the following error in the ssl client logs on their PC: TLS_ERROR…

Hi Community, Sophos Email Appliance may have high CPU usage on version 4.3.2.1, this is caused by the SPX portal service using all resources. Development is currently investigating and this article will be updated when new information becomes available…

I've been getting nuisance phone calls from one particular number so I checked Google for a link to check the number report, when clicking the link two Sophos popups occurred, one telling me to alter my privacy settings and another stating a program had…

Hi Community, This KB article describes the steps to resolve the known issue with a small subset of SG and XG appliances in High Availability (HA) not being accessible anymore except via serial during a failover event. This is caused by a SSD software…

Hi Community, This KB article describes the steps to resolve the known issue with a small subset of SG and XG appliances in High Availability (HA) not being accessible anymore except via serial during a failover event. This is caused by a SSD software…

Hi Community, SFM/CFM users will face a limitation with SFOS v17.1 GA while applying application filter policy rules. Firewalls running SFOS 17.1 won’t accept application rules applied from SFM / CFM in the following cases From Device group (from…

Hi Community, VMware VMotion enables the live migration of running virtual machines from one physical server to another transparently with zero downtime. This KB article explains the complications that arise from VMotion and why some products are not…

Hi Community, VMware VMotion enables the live migration of running virtual machines from one physical server to another transparently with zero downtime. This KB article explains the complications that arise from VMotion and why some products are not…

Hi Community, VMware VMotion enables the live migration of running virtual machines from one physical server to another transparently with zero downtime. This KB article explains the complications that arise from VMotion and why some products are not…

Hi Community, VMware VMotion enables the live migration of running virtual machines from one physical server to another transparently with zero downtime. This KB article explains the complications that arise from VMotion and why some products are not…

Hi Community, VMware VMotion enables the live migration of running virtual machines from one physical server to another transparently with zero downtime. This KB article explains the complications that arise from VMotion and why some products are not…

Hey Community, Copied from posting here : Reflexion engineers will be conducting routine maintenance on Saturday morning, May 12th, 2018, between the hours of 12:00 AM and 2:00 AM EDT (UTC -4). During this maintenance window, the Reflexion user interface…

Hi Community, Customers and Partners may experience temporary performance issues with their endpoints. Issues that may be seen temporarily since 12:30 pm EDT with some US based customers: Policy updates and changes may be delayed. Endpoint Installations…

Hey Community, Excerpts below from this KB Article : After an update to iOS 11.3 the mobile device is not able to synchronize with the Sophos Mobile server anymore. When trying to send out a synchronization task, the following error is shown within…

Hey Community, Copied from full posting here "We're pleased to inform you that in the upcoming release from Reflexion, you'll receive important updates to your email security, archiving and encryption services, to improve performance and email deliverability…

Hey Community, This KB article provides information about folder insecurity detections from the installer when installing on Apple MacOS. This is due to the security of the specified folder not being the OS default. This is required for a secure installation…

Hey Community, Virtual licenses that expire in 2999 or 2099 may be showing in the following Dashboards: Sophos Central Admin, Sophos Enterprise Dashboard, and Sophos Central Partner dashboard. Sophos Central will create a virtual evaluation license…