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  • Suspicious Wi-Fi connection detected

    Okay I reported a problem earlier where this occurs at my house on an ASUS router. However I'm now over at my in-laws and connecting through an Xfinity Wi-Fi router at their house, and I have the exact same problem. And, to be clear, the problem…
  • Sophos Mobil e web filtering issue

    The Sophos mobile in Android has an issue with accessibility services. The moment the app is swiped away from the recents apps view, the web filtering stops working and in the Android system settings,under accessibility service it shows not working for…
  • Sophos Mobile Work Profile for iOS devices

    Hello, I am sure something like this has been asked before, but I just wanted to see if anyone could help or advise. Just like there is a Work Profile for Android devices, is there something similar or the same for iOS devices at all? I would like…
  • com.vivo.assistant.apk - by manufacturer vendor is not low reputation app

    com.vivo.assistant.apk - by manufacturer vendor is not low reputation app. please remove this bug from sophos intercept x for mobile product in the malware scanner protocol that labels "! device unsafe" and makes it the conclusion / executive summary…
  • Restrict iOS update to certain version on all devices

    Hi, Is there a way to update all iOS devices to the same version. (iOS 14.8) even though iOS 15 is available? I know we can do this on each individual device. but is there a way to do this for a group? -> Update to 14.8 ( not the latest update) …
  • Sophos intercept x for mobile web protection

    Sophos intercept x for mobile web protectionCan Sophos intercept x for android web protection detect previously unknown malicious web pages? Like a malicious web page whose URL has not yet been registered/recorded in the sophos threat intelligence…
  • Sophos intercept x for mobile web protection

    Does Sophos intercept x for mobile uses a url based filtering method for web filtering protection or is it a signature based? Like if its a signature based method then it would be able to block a malicious website even if its not present in sophos blacklist…
  • SSL Stripping recognized on Intercept X for mobile on iOS when connected to a certain Sophos UTM WiFi-Network

    Hello, I try to solve an SSL Stripping isue at a customers site and I have no further idea. We have different Sophos-APs at this site and we are offering different WiFi-networks: guest-wifi with daily password, hidden and not hidden, bridged to lan…
  • How to change management mode?

    Hi there, I have added a new device. Now the problem is that the management mode is "Device" instead of Sophos Container. How can I change this. I already added the device again, but I did not find this option anywhere. Thank you! Kind regard…
  • Sophos Intercept X Android issue

    Hey The app is showing scanning everytime it's opened and it's stuck on it for ever. Does This issue need to be fixed??
  • Sophos Intercept X Mobile Content Manipulation Warning

    I have Sophos Intercept X on some of the phones we use at work. Due to the nature of the work (education) we have a filter which stops users accessing certain site. This keeps flagging on intercept X as content manipulation. I've followed the various…
  • Question about Softwaredevelopement and Encryption

    Dear readers, in the last few days I have worked with Sophos Mobile and I'm surprise how many functionalities this tool has. But I still ask myself a few question and I would be glad if could answer them: 1. Is the developing of the software certified…
  • Sophos web filtering Android Fully managed device

    Hello, we are currently testing the web filtering option on an android device in Android enterprise fully managed mode. i have all the category's blocked, added a wild card domain in the allowed domains and an * in the blocked domains, basically we want…
  • Sophos Self Service portal is blank

    we are guiding users to install MDM via Self-service portal, however when they clicked the sophos self service portal link provided in the email setup link Screenshot below is their result
  • Sophos Mobile - App Protection triggers constant app unlock

    ...request for OnePlus Launcher app rendering the device unusable. The Launcher App is not even listed as an app to be protectable, so one can't remove it. Only way to get rid of the constant unlock requests is to disable App protection. Device: OnePlus…
  • "Force GPS for location queries" in Android Enterprise Managment

    Hello everyone, With the old "Android device administrator", under the Restriction Policies there was an option called " Force GPS for location queries", so the users couldn't turn off the location. Now with the new "Android Enterprise Managment"…
  • Sophos Accessibility Service on Huawei P20 Pro

    I have the Huawei P20 Pro running the latest Sophos Mobile Security however it seems to have a problem with the Accessibility Service keeps turning itself OFF. This appears to happen on a restart, however I've only ever restarted it a couple of times…
  • Sophos for Home Premium Feature Request

    Team, I need an API that is accessible for this solution. It doesn't make sense to pay for something that is not an EDR (Sophos Cloud has Intercept X) nor has mobile protection, nor has any enterprise or search functions via Yara, OpenIOC or STIX…
  • Device Administrator Capability - Sophos Mobile - Andriod

    Hi Community We'd like to be able to disable access to Device Administrator Capability (essentially tamper protection) so that users are not able to disable Device Administrator Capability and subsequently uninstall SMSec. We're able to disable access…
  • Update Version 8.5.2765 Broke The Leftside Navigation Menu (Android Lollipop 5.0.2)

    After Sophos Mobile Security was updated to version 8.5.2765 in my Android 5.0.2 device (Mobile Model: Swipe Elite Plus ; Country: India ), I am unable to access any of the items under the Navigation Menu on the left. I am unable to access any items…
  • Does Sophos consider LastPass a low reputation app?

    I'm a long time user of LastPass and have always found it secure and trustworthy. I noticed yesterday that Sophos had scanned it (possibly an update, I'm not sure) and tagged it as a Low Reputation App. I'm hoping this is just a glitch, but would appreciate…
  • Disable Samsung Emergency Mode

    Hey Working with some Samsung J3 2017 models, and I cannot find a means of disabling the Emergency Mode that looks to be built into the Samsung OS - can anyone advise? Cheers
  • Loss & Theft on Galaxy Tab S3 with wifi only

    Hello. I just installed Sophos Mobile Sequrity on my Galaxy Tab S3. Does anyone know if Loss & Theft will work at all as it seems to be based on text (sms) messages and my tablet is a wifi only model. I wonder because the Loss & Theft function is available…
  • "App-Datenintegrität korrumpiert" - Was nun?

    Seit ein paar Tagen bekomme ich von der Sophos Mobile Security in unregelmäßigen Abständen und nicht nachvollziehbarem Zusammenhang eine Fehlermeldung mit dem Titel "App-Datenintegrität korrumpiert". Die vollständige Fehlermeldung nach dem Titel im lautet…
  • How to change the browser in the Web filter settings

    Hello. How to change the browser in the Web filter settings. Now there is a default browser, and you need to specify Chrome. How to do it?