Browse By Tags

  • Inquiry Regarding Installation of SOPHOS Antivirus on Manufacturing Machines with LAN Connectivity

    We are a manufacturing company with a variety of machines such as FANUC, MAZAK, and others, all of which operate on a Windows interface. We are considering the installation of SOPHOS antivirus software on these machines. They are connected to our…
  • Sophos Endpoint Mac Installation Failed

    I have a new Macbook with monterey that we cannot install the Sophos Endpoint client. The only error we have is Installtion Failed. This is the 1st time I have seen this error on a Macbook, we normally have no issues Error: "sophos endpoint installation…
  • Sophos Endpoint Protection with Intercept X & AWS Appstream

    Has anyone found a good way to manage these cloud systems? They are on-demand, one-time-use. An Appstream instance is provisioned when the user logs in, they work through the day, then when the user shuts it down, the instance is deleted. They are…
  • Computer Installed with Sophos Endpoint with XDR and Sophos Connect Client VPN Intermittent Disconnection Issues

    Sophos Endpoint with XDR was recently been installed to several users computers that also have Sophos Connect Client VPN. Ever since the Sophos Endpoint with XDR got installed, the users Sophos Connect Client VPN keeps getting disconnected intermittently…
  • A problem occurred when our devices received the latest update

    Every time I opened MS Access 2003, the app crashes with KERNELBASE.dll as the fault module, but when I uninstalled sophos I can open my MS Access files. Here are the further details: Problem Event Name: APPCRASH Application Name: MSACCESS.EXE Application…
  • Sophos blocking Valid HTTPS sites

    Sophos Endpoint Protection is blocking a valid HTTPS Site and we would like to Allow it as it as an education site. The site URL is https://www.exploit-db.com/ . It is giving a ERR_SSL_PROTOCOL_ERROR. How do I allow the site?
  • Sophos Endpoints Not shown in Sophos Central

    Good Day! Some of my Sophos endpoint devices are not been found in the Sophos Central. Why does this happen? These endpoints agent cannot be re-installed too, because the tamper protection has already gone through the device. Please advice! …
  • ERROR Request: WinHttpReceiveResponse failed: 12152 (mcs2-cloudstation-us-east-2.prod.hydra.sophos.com:443)

    hi, I need help with this case please, I have a cache server that has an error during the update. Thank you so much
  • Issue with client accessing my other client's website.

    I built a very basic website for a client and one of his clients uses Sophos on their machines. The issue starts with the fact that my client's client is unable to access his website because Sophos is blocking it. The website: https://michaelethangold…
  • Sophos Home Premium vs Sophos Endpoint and Server for Windows (inclusive Client Firewall)

    Which one provides more security? Does Sophos Endpoint have all the features that Home has? Which one would you recommend?
  • Error: Sophos System Protection and Sophos Diagnostic Utility are missing in Sophos Endpoint Agent

    Hi Everyone, I have some problem with Sophos Endpoint Agent. I installed Sophos Endpoint Agent on Laptop client but Sophos System Protection and Sophos Diagnostic Utility are missing. That Laptop is running Windows 10. i try to uninstall it but it display…
  • Sophos Migration Tool Error "Failed to replicate migration package"

    Hi Everyone! I am having issues with the Sophos Migration Tool.. Whenever I migrate some workstation from SEC to Central I am getting this error: Failed to replicate migration package.Error during local package replication. See knowledgebase article…
  • infected shadow copy on domain controller

    I have sophos endpoint protection with intercept X and I got an email that I got an infected pagefile.sys in volume shadow copy 4 and 5 (might be another one I forgot) Path: \\.\GLOBALROOT\Device\HarddiskVolumeShadowCopy5\pagefile.sys What was detected…
  • Is it possible to change the credentials provided to us when we have purchased our licence for Sophos Endpoint Advanced

    Hello everyone, I have a serious concern about this, when we purchased our licence for Sophos Endpoint Advanced that we manage from the Sophos Enterprise Console we received a documents that contains these informations : Licence Number, Product, User…
  • Sophos UTM Endpoint Protection "no internet connection"

    Hi, i can't install the Sophos UTM Endpoint Protection on my W2k16 Homelab Server, disabled the Windows Firewall and still wont work. The Updater wants to open a Page where a connection timeout happens. Currently running Endpoint Protection on my…
  • How to keep my Webfiltering enabled even if my computer is not connected to the corporate network

    Hello eveyone, I'm using Sophos UTM 9 SG210 as a Firewall and Sophos Endpoint Security and Control as antivirus in my computers, when I'm connected to the corporate network the Web Filtering is working blocking sites that we consider as forbidden in…
  • Uninstall Tampered Protected Endpoint 10.7 using Script.

    Good day, Is there a way to uninstall the Sophos Endpoint with tamper protection using script. Thanks
  • Threat Dismissed vs threat cleaned up vs threat Cleaned up failed.

    Hi, Can someone tell me the difference between threat dismissed and threat cleaned up? we do have a siem tool in which sophos logs are integrated. Looking on the sophos logs i could see various action performed by the sophos on malware. Below are…
  • Counter-Strike_Source & Sophos Central Endpoint Agent

    We use Sophos Endpoint Cloud. There is a problem that when I run the counter -strike.exe the sophos client blocks it .When I uninstall the sophos agent, it runs normally. And when I look the all sophos logs (in c:\ProgramData\Sophos) there is no log about…
  • Safe Search

    I have Sophos XG firewall(16.05) and Sophos Endpoint Cloud Clients. I configured the both sides for the blocking adult contents. Safe search is running when goes to adult content websites and etc. But in search engines images The adult content images…