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  • Wish List for Sophos Connect Client? Always set focus in "token or OTP" input field

    Hi, is there a wish list for Sophos Connect Client? I have one wish: Automatically set focus in "Token or one-time password" field, after it becomes visible. This would allow the user to enter the OTP directly without maneuvering the mouse into this…
  • 2FA-Token (OTP) for IPSec-RemoteAccess without SophosConnect Client

    Hello, we have the following problem. We need to ensure remote access for an external support company. For those 24/7 remote access we need mandatory any type of two factor authentication in IPSec. For internal home-office remoteaccess clients…
  • User authentication failed of Sophos Connect

    Hi there, When our user tried to connert SSL VPN by Sophos Connect, it popped up error message as below. May I know what root cause it? By the way, I have integrated Microsoft Active Directory and all the users has the same role, but it seems that the…
  • Sophos Connect 2.0 IPSec VPN Slowness with XG Firewall

    I'm trying to figure out a issue we've had for a while using Sophos Connect IPSec connections. In general small file transfers (say 5Mb or less) from a client to a file server happen very quickly, within seconds as expected. But larger file transfers…
  • INVALID TRAFFIC since update SFOS 19.0.0 GA-Build317 in IPSEC VPN Remote Access

    Dear all, We have a problem contacting a subnet since the version 19.0 GA. When we are connected to the IPSEC VPN since the upgrade, we get INVALID TRAFFIC randomly, and not on all networks. The problem only appears on networks that are connected…
  • IKEv2 for Remote Access

    Hello, we migrated last week to Sophos XGS3100. Now i am on the last steps - configure remote access for our users. I am very surprised that unfortunately no IKEv2 profile can be stored in Sophos Remote Access Feature. I search the topic in these…
  • Remote VPN Users Unable to Download/upload files after upgrade to 19.0

    It may be a coincidence, but just after upgrading to 19.0 our Remote VPN users are unable to download or upload to server files over 1MB. It is throttled or something and times out. And the remote user has to disconnect the VPN and reconnect. Users are…
  • Sophos Connect IPSec Client Wont Install if User had SSL VPN Client

    Hello. I am running into an issue where I uninstall the SSL VPN Client and try to install the IPSec Sophos Connect client and it fails/reverts back. The application has admin permissions, folder permissions, and is 'Unblocked' via properties. Windows…
  • Sophos Connect - slow and freezing connections for SMB and RDP

    I'm using Sophos XG 4500 v19 and we have noticed that connections to SMB servers when using Sophos connect remote access with default IPSEC profile are slow and unresponsive. DoS protection is off and we are not using traffic shaping. Any Ideas…
  • Sophos Connect Not Creating Config Folder

    When I install Sophos Connect I dont ever see a config folder in the C:\Program Files (x86)\Sophos\Connect directory. When I try to install a configuration file it wants to install it to the C:\Program Files (x86)\Sophos\Connect directory and its never…
  • Feedback to Sophos Connect client

    Some feedback from my technicians testing the Sophos Connect client. We are using it to connect to our office as well to multiple customer sites, so using it multiple times a day. "password with spaces" issue still unfixed (9 months old) Constant…
  • Using Active Directory Goups for IPSec Connect Client VPN

    Hello Community, we use Sophos IPSec VPN with Active Directory authentication. All our VPN-Users are member of the Active Directory group "AAIC-VPN". We can use this group in fw rules: But we can not use this rule in the vpn settings: I…
  • Sophos Firewall IPSec Remote Connection with IKEv2

    Hello Community, the default policy for IPSec (Connect Client) VPN use IKEv1. Is it possible to build a new profile with IKEv2? What should I configure that its secure and works well? I hope someone have a best practice for me. Thank you…
  • using sslvpn client on local network

    Hello, I am looking for a solution to use an sslvpn (ipsec) connection on the local network, the goal is to restrict access to certain resources. I tried to modify the SCX file by putting the LAN address of the sophos but still impossible to connect …
  • V19 - Some websites no longer work via VPN

    Hey guys I have a very odd issue. Loaded V19 last night to my XG450 - all loaded fine and seems OK today - until the Remote users started raising tickets that some sites wouldn't load. I cant work out why... - They loaded before V19 - the…
  • Sophos Connect / SCCLI - retaining usernames and passwords?

    Using the SCCLI for Sophos Connect on a mac (possibly on windows too but not tested yet), when updating changes to a profile by first adding a revised scx file, and then updating the connection in the engine, ( NOT using the "clear credentials" option…
  • BUG: Sophos Connect cannot connect when using spaces in password

    Hello I found a bug in Sophos Connect. How to reproduce 1. Create a local user 2. Set a password with space chars (such as Telefono .1) 3. Try to connect using Sophos Connect Authentication will fail. Please notice that: 1. Authentication…
  • IPSEC Remote Access .scx file invalid

    I'm trying to configure an IPSEC remote access VPN. When I download and extract the configuration archive, the .tgb file appear to be valid, but the .sck file only contains the following: cannot open file /tmp/root_cert.txt at /scripts/vpn/ipsec/generateJSONVPNClientConf…
  • SAML Integration for Sophos Connect

    Will SAML integration be available for Sophos Connect authentication in the future?
  • Can these VPN Settings be changed w/o requiring new OPVN files?

    We've recently implemented 2FA, and have had a few issues. It seems some of our clients are timing out, and then trying to auto-reconnect w/o user intervention. I'd like to max out the idle peer setting at a minimum. This will alleviate a few issues with…
  • Sophos XG auto import ipsec and sslvpn provisioning.pro file

    XG550 (SFOS 18.5.3 MR-3-Build408) sophos connect client “2.1.20.0309 Hello Forum, hope someone can help. we are currently rolling out the sophos connect client over provisioning.pro file and allow our users SSLVPN and IPsec ( 500 User) After we…
  • SOPHOS CONNECT , LOST ACCESS TO SHARED FOLDERS

    Hi team Currently I have a IPSec Remote with Sophos Connect, nevertheless , when I try connect with mi local shared folders I cant do it, because the peticion is by WAN. The are my rules
  • Sophos connect using provisioning file for multiple gateways

    Hi, I have configured the Connect Client with the following config[ { "display_name": "XG_SSL-VPN", "gateway_order": "in_order", "gateway": [ "xg1.some.company.com", "xg2.some.other.com", "xg3.yet.another.com" ], "user_portal_port": xxx, "otp": false…
  • V19 & Custom policy support for IPSEC Remote Access

    We're currently on v18.5.3 and have approx 70 users with IPSEC Remote Access. One of the big improvements for us in v19 is the Custom IPSEC RA policy, and the adjustment of re-key times. After we upgrade to v19; Will all current IPSEC Remote Access…
  • SSL VPN Remote Access keeps reconnecting

    Hi guys, I'm having a hard time setting up the SSL VPN connection from a user in WAN zone to LAN. I managed to connect successfully for a few seconds before the indicator turned red and this message pops up OpenVPN log Wed May 4 10:26:31 2022 ROUTE_GATEWAY…