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Dear Team, While installing Sophos Intercept X Advanced agent on Mac its showing One or more Sophos services or not running. Kindly help me with this issue.

Hello everyone, are there currently any problems with the detection page? The last detection I am seeing now is from yesterday 1 PM. Usually i see a lot of 4625 (failed logins) in the morning. Best regards, Jonas

Hi all, I'm migrating endpoint from one tenant to another using migration API. I have started Receiving Task and started Migration Job. I have got info on source tenant " Send endpoints to another tenant " and i have got info on target tenant "Allow…

Hi all, It's possible to test lab and can capture fo ransomware / malware attack ? Thanks you all.

Hi, School I'm working at has decided that all removable USB Memory sticks are to be banned and restricted only to specific departments. It's all well and good, but there will be an influx of new devices, that would have to be added as exceptions and…

Hi, we're experiencing some strange issues with the iOS User Enrollment for user owned devices (BYOD). The devices are marked as not compliant with the message "No screen lock set", even there is definitely a screen lock set. Afterwards rolling out…

Hi, I need to install Sophos endpoint on some computers with a particular situation, description below: These computers have 2 or 3 IP addresses, each belonging to a different network. They are shared between employees from different companies,…

I have noticed this in Firefox quite a few times in the past. I log in to Central, after successful MFA I may see the username / passwort prompt again. If I simply reload the page at that stage, I'll see the dashboard. Second issue: after login, I…

Hello, We are using an app group that contains four apps, including two Apple apps (Maps and Notes). These four apps are mandatory according to our compliance policy. However, Sophos Mobile Control (SMC) does not recognize Maps and Notes, showing the…

What is your company's policy regarding the operation of endpoint protection for software developers? I like Sophos Endpoint Protection, but the software developer environment is a headache. Our anti-threat policy has been so badly written that exceptions…

What can we do here, the Phone doesn't react, we can not do anything.

Hi, We use the Endpoint Peripheral Control policy Blocked Bridged to disabled the WiFi Adapter when a wired connection is available. We're a highly mobile workforce and staff will work via wired connection when in office and on WiFi typically when working…

Im unable to login to sophos central using my registered email jimmie.gondwe@ndc.go.tz , I want to activate my licenses

Hello I have a question about Intercept X for Mobile or Mobile Threat Defense. When using Apple iPhone, is the web and URL filter and the control of unsafe downloads and links in real time also available in the free version of Intercept X for Mobile…

Customer requests a full/deep scan for all new added endpoint-/MDR-Clients. Does this option exist?

Hi all, I setup one WindowServer for cache and relay server. Now i plan to install my one of linux server for Sophos EP and this server is offline. So how can I check from my sophos central for this offline server status ? It can check it from my relay&cache…

Hi, I have super admin access for sophos central and partner portal but I cannot see any old user delete function. If anyone know could you please guide to me.

Hey guys It is possible to create the following rule in the endpoints: if it's not expressly permitted, it's not allowed. Something similar to the lockdown for servers. Thanks André Soares

Dears, We are facing a problem finding some users and their computers in SHOPOS portal under computers or under "Restore deleted devices and recover Tamper Protection passwords" even though SHOPOS endpoint is installed in those devices. Regards,

Hi, I am trying to migrate an endpoint from one tenant to another, each request I have sent sits pending then fails after a few minutes. on the sending Tenant I am getting 'reason': 'Error (400)' On the receiving Tenant I am getting 'reason': 'Endpoint…

Hello, we have a problem with the feature “Protect network traffic”. We are using a terminal server, on which employees work with a program that uses EWS to send mails. We now have the problem that Sophos blocks the automatic login process via the…

Hello, We currently have a strange problem. The Super Admin user does not have the option to create policies for MacOS or Windows in Sophos Central Mobile. However, another user in the admin role can. For example, the option for setup policies is also…

Hi, I want to know if there is a possibility to Customize the Centrals Dashboard. Maybe similar when I launch a customer and can switch between different widgets?

Dears, Some users have an issue with a server not running, it shows " Not started: Sophos IPS" in Sophos central. Thanks,