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  • Sophos Container Password reset deletes Configuration

    Hello! i have an Issue that other People here seems so had too in the past. Im trying to reset the Container password for an user on IOS, but im running into a problem here. I reset their container password through Sophos Central, but it doesn…
  • Prevent Mac OS users from uninstalling the Mobile Manager Profile ?

    Hi, what is the best way to prevent end users from uninstalling the profiles from Mac OS? Also note that we do not have an Apple Business Manager in Sri Lanka
  • Push Sophos Endpoint via Sophos Mobile

    Hi, what is the best way to push Sophos Endpoint packages to Mac and Windows via Sophos Mobile? How do i convert them into MSI and a Package file? It's a shame that Sophos Mobile does not automatically recognize that you also have an endpoint license…
  • Shared mailbox support for Sophos Secure Email App

    Please tell me if the shared mailbox is supported for the Android or iOS Sophos Email app for Sophos Mobile. We are using Standalone EAS Proxy and on-prem Microsoft Exchange server 2016. How to configure it correctly, because when sending email from the…
  • Sophos VPP Apps

    Hello. Im getting crazy about vpp app allocation per user. I want to allocate Apps to a user. We have 53 Apps from the App Store. When i select one App from the first Page, and go to another Page the MDM dont remember the selection from the first…
  • Query for : IP/URLs accessed from Mac user or deivces

    Is there a query that can be used to see if a user or Mac device has accessed a specific IP or website?
  • sophos relay server

    Hi all, I plan to install sophos relay server and other client will connect to this server to get update and policy. For this relay server as sophos document it should be window server and anyone have this installations guide for this relay server …
  • Sophos Agent Installation Failed - CloudInstaller Error

    We're trying to install Agents using SCCM and we are getting the below an error: Please help. C:\\Program Files (x86)\\Sophos\\CloudInstaller About to delete: C:\\Program Files (x86)\\Sophos\\CloudInstaller Failed to remove 'C:\\Program Files (x86)\\Sophos…
  • cannot download for sophos installater package

    Hi all, how can i download for sophos package and installer after i clicked to Devices>Installer> i cannot download package and send to package to user also.
  • Cannot find some users and computers on Sophos Central Dashboard

    Dears, We are facing a problem finding some users and their computers in SHOPOS portal under computers or under "Restore deleted devices and recover Tamper Protection passwords" even though SHOPOS endpoint is installed in those devices.
  • download sophos package for linux

    Hi all, How can I download the Sophos EP package for linux server. I'm partner of sohpos access. When i login my page did not see any download funciton.
  • Sophos Intercept X for Citrix VDI

    Hi Team, We have a query in Sophos license allocation in Citrix VDI environment. How the licensing will work here for the sessions. So, we have a master image with Windows 11 operating system. Each users have a different session in the environment.…
  • Battlenet cannot launch any game

    Hello, I have the following problem. I have a user with Sophos Endpoint Protection installed that cannot launch any battlenet games. Like Starcraft etc. I have tried to create some exclusion policy for the game but didn't help. If i tamper with…
  • Filescanner exceptions for network drives

    We need to exclude some files from Sophos File Scanner on network drives. Lets say we have mapped drive N:\ with \\server1\share1 I tested access and logged with procmon and SFS debug logs, what is scanned, when opening N:\file1 I can see \\server1…
  • Sophos Intercept X Advanced EP

    Hi all, I would like to know about Sophos Intercept X Advanced EP can do for below function. Can it do Web filtering/ Web Block? Can it block some ports , not allow ports? Can it disable USB or external hardisk? Thanks you all.
  • what is the feature or Point in Sophos Endpoint Protection client called Device Hardening

    We found new point under administrative Access on our clients called Device Hardening (Gerätehärtung). Can anyone help me to find out what it is. What did this setting do? Can we adjust it? What is the hardening in detail? many thanks for your…
  • Sophos InterceptX Advanced EP

    Hi all, I would like to know onething Sophos InterceptX Advanced EP can do skip scanning below these. > Some folders/files in server : if don’t want to scan.(File type is x.raw and other proprietary formats).
  • SATC and run-as sessions on the Terminal Server never logged out

    As we have opened a new case on it 07354794, I wonder if this is a known result, because I cannot find any information about it. Scenario: Fully setup SATC Client / Firewall for a Windows 2022 terminal server . User logins on the firewall are working…
  • installation failed.Contact your computesystems administrator or Sophos Technical Support for further assistance

  • File/Folder-Exclusion-Rule for multiple filetypes in specific directory

    Hello, i would like to add a File-Exclusion rule for multiple filetypes and one specific path. Do i need to add multiple exclusions for each filetype or can i just create one rule for all? Here is an example: "C:\Test\Folder\*.txt,*.zip,*.abc…
  • Intercept X - SSL/TLS decryption of HTTPS websites

    Hi By default is SSL/TLS decryption of HTTPS websites marked as ON by default? What are the implications or disabling this? Thanks.
  • Sophos Updates Failing on macOS

    Macs are failing to update. The error we are getting is: Download of MacEndpoint failed from server filesystem error: in create_directories: Operation not permitted [″/Library/Caches/com.sophos.sau/CID/Sophos Installer.bundle″]. The Mac has the necessary…
  • Your device does not meet the security heartbeat requirements for this network.

    How do i solve this problem when firewall not detect the PC , user can't access the system and shows this image. "Your device does not meet the security heartbeat requirements for this network"
  • Central Firewall API: Custom label not applied on auxiliary node

    When adding a label to HA active-passive cluster in Central Dashboard the label will only apply to primary node. Fetching Label ("name"-Parameter) using Central API will return Serialnumber for auxiliary device: Is this know behaviour or a bug…
  • XDR Licensing Renewal Expiration and Reallocation

    We've just renewed our Intercept X Advanced with XDR licenses and the new licenses are showing in Central (Licensing > Product Licenses) with the same license number but as a separate line item with zero usage. When the current licenses expire in a…