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Hi, we sometimes have the problem that the Secure Mail App does not receive any policy. So we cant start it for mail syncronization. With another cell phone it works without problems. The same rollout template was used on both devices. Both devices…

We are testing Endpoint, Encryption and Mobile solution in hopes of signing a 3 year contract for the product. We love Endpoint, love Encryption and mostly are good with mobile with one giant issue. Everything is working except new email notifications…

Hi there *, currently I have a big problem with the sophos mail client on all IOS Devices in our company. Every device can receive new mails, calender entries and so on... no problem. Only the notification from new news doesn't work. The mail…

Hi there, I want to use fingerprint authentication for my Sophos container on my Samsung Galaxy Note 4 (Android 6.0.1) but I can't find any option in the Sophos Email app to activate this feature. The applied Sophos container policy allows fingerprint…

Hi, in Secure E-Mail html lists are not shown correctly. The list dots are missing, just as the first few letters. eg: first second third becomes: rst cond rd Any thought on this?

Guten Tag, mein Chef möchte die Möglichkeit haben, Emails aus der Sophos Email App seines iPhones zu drucken. Gibt es da eine Möglichkeit? Grüße, Marita

Hello, we are using the Sophos Email App for iOS and the Sophos Central Cloud Solution. Currently we have the App Version 7.56.6 deployed. Unfortunately we've massive problems with the User authentication on the App. It seems that the App is randomly…

I am trying to unsubscribe some email on my android device. And, I am using the mailbox of Rackspace mail support account. When I tap to unsubscribe then it displays to me that "you're not authorized person to unsubscribe" and sometimes shows unable to…

Overview We are in the process of releasing new version for Sophos Secure Email for Android and iOS. The update for Android contains bug fixes only. The update for iOS is still under review by Apple and contains bug fixes as well as the new "real…

Hello everyone, we have some users who are excessively using large folder structures and rules in their outlook. As far as I understand it, you have to "visit" each folder you want to synchronize in the mail app (SSE Android/ Mail iOS). Whis will…

Hello everyone, we have two questions regarding the contact synchronization in the Sophos Secure Email app for Android. 1. Is there a way to initate the synchronization on demand? 2. How can I synchronize subfolders in my contacts? Best regards…

Hi all, Is there anyway to have the mail client show all available emails rather than just a week's worth at a time? My client is needing to access all of their older emails through the app and can only see a week's worth of email that is constantly…

Hello, I am in the process of converting our device profiles to container policies when it comes to email. All email authentication is certificate based and thus requires no alphanumeric password. When you first start up the secure email app, it prompts…

Hi all, Our internal Exchange crashed this morning and now that it's back up and running Secure Email through Sophos Mobile is not syncing. I've tried to manually sync, have the user un-install and re-install, nothing. Any suggestions?

Hello, i install 5 BYOD devices with the new Sophos container only feature. 4 devices run without any problem. 1 device can connect to the server (with control app). When I start the secure E-Mail app, it show me the correct configuration. But when…

Is there a possibility to support attachments - archives (zip, rar, 7z,...) in Sophos Secure MAil app?

Hi Guys, I'm testing SMC with an iPad, and seems like either the device fails to apply container policy, or the SMC server fails to push a container policy to the device. When I open Sophos Email app on the device, it says that there is no configuration…

Hello, is it possible to send videos from my local iPhone Gallery via Secure Mail? I tried this but i saw my pictures only. Videos was not available! Best regards

We have recently started to enrol some iOS 10 devices, with the Sophos email app. The app works fine apart from any visual or audible notifications. The app icon counter is also often very far out of sync. Background refresh is enabled, and the app…

Hi guys, we are testing SSE version 7.19.12 on IOS (SMC v. 6.1.12..) but it seems that notification doesn't work (also if the app is in background))... the problem seems the same of the versione 6.11.x... We have the SSE app locked by password, could…

Hello, we manage our company IPhones 7 (iOS >10.2) with SMC Server V7 via the Sophos container solution. So we use the Sophos Secure Mail App in version 7.19.12 for managing all business contacts, calendars and emails. This works well. Now i have…

We are experiencing a strange problem with hidden attachments of all supported file formats. For example if we go the settings in the Secure Email (iPhone) app and send the logs to the support team. We receive the email immediately but if we want to…

We use exporting contacts. It happens again and again that duplicate contacts are in the address book. We suspect it is the update of the email app. The support says we are the only customer. If we disable, save, and reactivate exporting, the…

Hello Community, I saw many Threads about this problem but i cant find a solution. Does anybody have more informations about this problem? If i let run the App in background perhaps i get a notification after 20 minutes! How should i work…

Hi I have a problem with the Sophos Secure Email App. I have a task bundle that installs the Sophos Secure Email App. On my Android device the Sohpos Mobile Control says i have to install the App. I install the app via Playstore. when i open…