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  • macOS 11.6 update - slowness/performance issues

    Hello All, We have employees complaining of significant slowness and performance issues after updating to macOS version 11.6. Activity monitor shows Sophos services at the top using a lot of CPU. Is anyone else experiencing similar issues? Thanks…
  • Intercept X and Browsers Access violation

    Hello Everyone We have the following problem with intercept X and Internet browsers. Every time the OS is making a windows update when we open the browsers no matter who we open the error is random we get an access violation error "STATUS_ACCESS_VIOLATION…
  • CVE-2021-40444 MSHTML

    Microsoft states that their Defender for Endpoint products protect against CVE-2021-40444 (MSHTML). Do we have the same protection in Intercept X products?
  • Failed to install savxp: general error

    Even reinstalling sophos, this error continues I do not know what to do
  • sophos 3rd party removal AV not working

    HI am trying to deploy sophos intercept X for 30 clients and 4 server , i used the sophossetup.exe that i downloaded from the central sophos : https://api-cloudstation-us-east-2.prod.hydra.sophos.com/api/download/f677a1cb88ba5d6726e3c3136bebdd51/SophosSetup…
  • Client isolated

    Hello community, I was update Windows 10 to build 20H2 from now my client is isoleted because some service not started. I want to reinstall the agent but I cant due to Tamper protection. I was disable tamper protection in my Sophos centrel but cumputer…
  • Sophos - Windows Defender

    Buen día community Me he encontrado en algunos Servidores y Desktop que teniendo Sophos instalado correctamente, aun esta Windows Defender activo. Que es lo aconsejable desde Sophos para esta situación.? Gracias Saludos
  • maximum of 15 characters

    Why does sophos recommend that the machine name has a maximum of 15 characters at installation time?
  • Unquoted Path Vulnerability - Continuation

    This is a continuation of https://community.sophos.com/intercept-x-endpoint/f/discussions/126818/unquoted-path-vulnerability---please-fix-asap . That thread is locked because of age....but the problem remains! PavSupport 4 months ago you said " I ts…
  • website blocked by sophos

    Hello all, A colleague introduced me to Sophos and yesterday I installed Intercept X Advanced and Intercept X Advanced for servers for a new customer. Since then, almost all websites are blocked by Sophos. In Sophos Central I have tried to manually unblock…
  • Sophos Central Intercept X HTTPS Web control

    Hi, we have a little Problem with the new Sophos Central Intercept X. If a website (https) gets blocked, we only receive a error message from the browser. When we try to access a website over http we get an error message from Sophos direct. Is there…
  • Intercept X Installation - SSL Decryption

    We are using a Palo Alto firewall and using ssl decryption to monitor traffic. We have noticed though that when using the setting "Block sessions with untrusted issuers" that the Sophos installer is no longer able to connect to download the required…
  • macOS devices not protected at all

    Hi, I'm a bit disappointed because Sophos support just don't reply at all. But the fact is you can pay and invite users, or try to deploy the endpoint protection and think you are protected. But you may not be at all. My issue with the MDM is I…
  • Sophos intercept x for android

    Does Sophos intercept x for android use the same web scanning engine for web protection and filtering as Sophos intercept x endpoint in windows? And does the app scanning in Android use the same AI as the windows version?
  • Windows 365 Cloud PC

    I am wondering if Sophos is looking at the new Microsoft's new product coming early next month. and I am wondering if there will be a new Sophos product to support this or can we install the endpoint to the cloud PC?
  • Help Update Cache

    Good morning Sophos Community, I would like to ask a question here with the staff. The update cache mode is only used for updating the endpoints, or it can be used for an installation process on a new machine. I have a client who has a very large…
  • Sophos Central Intercept X install via Datto RMM (MAC)

    I have been fighting this for a little while. We have been growing so, we are trying to automate a lot of our installs using Datta RMM install jobs. We download the client-specific installer, upload it to Datto, and script it. We got the PC install working…
  • New MacOS support in a timely manner.

    Hi, My renewal is coming up and we have had a lot of issues with slow response to MacOS issues. There are developer relationships that grant developers early access to new OSs from Apple so that issues can be discovered and remediated to align with the…
  • Query to get all web browsing activity

    Hi guys, we have several requests for a detailed report of web browsing activity for users (can be a group). In the web control policy there is only the option to Log web control events that will log All attempts to visit blocked sites along with warnings…
  • Getting Started In Live Discover - From Beginner to Advanced Query Creation

    Disclaimer : This information is provided as-is for the benefit of the Community. Please contact Sophos Professional Services if you require assistance with your specific environment. Table of Contents Background Prerequisites Guide Intro…
  • Query to get all web browsing activity

    Hi guys, we have several requests for a detailed report of web browsing activity for users (can be a group). In the web control policy there is only the option to Log web control events that will log All attempts to visit blocked sites along with warnings…
  • Sophos Rapid Response team sharing their EDR queries on GitHub

    Disclaimer : This information is provided as-is for the benefit of the Community. Please contact Sophos Professional Services if you require assistance with your specific environment. Hi everyone, The Sophos Rapid Response service is essentially the…
  • Sophos Web Control : Message when a Category is blocked

    We have blocked Peer to Peer \ Chat Tools in the WEB CATEAGORY. This works well but Sophos does not display a standard message as seen below. The error below confuses our users and they report it as a issue on their PC, would have been good if Sophos…
  • Create USB boot device from ISO blocked

    Hi all, we are in the process of moving from the classical Sophos Endpoint Protection and Enterprise Console to Intercept X with EDR and Sophos Central. We have just rolled out on a few test machines and we cannot figure out how to allow the creation…
  • AMSI Problem mit Exchnage 2016 CU 21

    Hallo zusammen, weiß irgendjemand ob es schon einen Workaround bzw. eine Lösung für das AMSI Problem beim Exchange 2016 CU 21 gibt? https://www.frankysweb.de/exchange-2016-2019-amsi-integration-sorgt-fuer-probleme-mit-outlook/