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  • How to stay protected against Ransomware

    Disclaimer : This information is provided as-is for the benefit of the Community. Please contact Sophos Professional Services if you require assistance with your specific environment. Best security practices to follow: Staying secure against ransomware…

  • SG210 S/MIME to SG135 S/MIME but de-crypting not working

    Good evening, I'm trying to configure an SG210 (9.705-3) and an SG135 (9.705-3) with official S/Mime certificates from Sectigo. "Enable automatic S/MIME certificate extraction" seems to work only on one of these firewalls. Other Mail encryption…

  • SOPHOS Safeguard DE (ver. 8.00.3.9) + macOS High Sierra 10.13 Filevault issue after upgrade?

    Has anyone encountered issues when upgrading an existing Apple Mac computer from macOS Sierra (10.12.16) to macOS High Sierra (10.13) where it doesn't boot into the system volume? After upgrading the SOPHOS Safeguard DE client to ver. 8.00.3.9 and then…

  • Safe guard 8 - USB auto encryption windows 10

    I have a policy working correctly for windows 7 that auto encrypts USB keys on insertion, and then you can remove the key and put it on another machine. But how can you do this on a windows 10 machine that is using bitlocker ? I want to be able transfer…

  • Automatic build profile by script

    How to create a script with any language for building profile all users? it's possible that?

  • SafeGuard - Decrypting Volumes

    We have created a policy in order to decrypt encrypted volumes in a device. When we try to decrypt a volume througth windows explorer, the following errors are launched: How can we avoid this? Thanks in advance.

  • SafeGuard - Volumne Encrypting in AES128 instead of AES256

    We have created a device protection policy to encrypt volumes using AES256. When the policy is applied to any device, the root volume is encrypted using AES128 algorithm. This is the policy definition: This is the final result: Any idea why…

  • Win 10 1607 (Education) - anyone using V7 SG successfully?

    Currently experiencing a few issues with 1607 (fresh build not IPU) and V7. Although an upgrade to V8 is now in the planning I'd like to get this working properly (if possible) 1607 client wouldn't encrypt boot volume. Policy kicked in for secondary…

  • Upgrading SafeGuard from 7.0.00.97 to 8

    Will clients running the older version still be managed by the upgraded server? How soon will need to upgrade these clients? We have a number of laptops at remote sites and may not be able to upgrade everything at once. Are there any other caveats with…

  • Identifying Users Not Logging into Sophos

    Good morning! The SafeGuard POA creates a login prompt for users to sign into (please see attached picture). We are having issues with users not logging into the Sophos login prompt that is created as part of the POA - users are still signing into the…

  • Windows 10 upgrade

    Good morning, We are upgrading some of our computers to Windows 10 and having issues with Sophos starting the encryption once reinstalled after the upgrade. Details: OS: Windows 7 Pro x64 upgrading to Windows 10 Pro x64 Models: Mostly Dell Latitudes…

  • Maxium hard disk size for SGN 7.0??

    Good morning. What's the maxium size for the volume based encryption of a hard disk? We have SGN Enterprise 7.0 I have encrypted a 2TB hard disk of a "toshiba satellite p70-b-104" and lead to a corrupt Windows OS. I have encrypted with this two…

  • RE: bitlocker win 8.1

    There should be an error code which is reported to the backend (you should see an event in the MC) which can be checked to verify what the reason for the not starting encryption is. Without knowing what the error code is, some common reasons for BitLocker…

  • Deploying Safeguard Easy 7.0 to Windows 7/8.1 with SCCM 2012 R2 + MDT 2013 Update 2

    Hello, I'm currently deploying new task sequences to our PCs. We are using Windows 7 / Windows Embedded 8.1 depending on what kind of hardware it is. We have Safeguard Easy 7.0 and we have done this successfully with our previous setup of Safeguard…
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