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  • user profile service has failed the logon

    Hello, We constantly receive tickets from our end users reporting that they cannot log into their systems. Upon inspection the error they are receiving is "User Profile Service has failed the logon." We are able to work around this issue by wiping the…
  • Where can I download the keytester tool for SGN 8.0?

    I need to run the KeyTester tool on my recently upgraded SGN 8.0 database. Support provided me with Sophos Article 116793, but I am unable to find the article or anywhere where I can download it.
  • Maxium hard disk size for SGN 7.0??

    Good morning. What's the maxium size for the volume based encryption of a hard disk? We have SGN Enterprise 7.0 I have encrypted a 2TB hard disk of a "toshiba satellite p70-b-104" and lead to a corrupt Windows OS. I have encrypted with this two…
  • SafeGuard Enterprise 6.00.1 after Windows 7 restore. How to stop permantly shutdown or how it could be uninstalled?

    Hi everyone, we are using SafeGuard Enterprise 6.00.1 without device encryption at our company. Yesterday i had to restore a Windows 7 x64 Enterprise maschine to a earlier point. But I forgot SafeGuard :( After the restore (I've done it with Windows…
  • Cleaning a threat on a USB drive wiped out ALL the data on it!!

    I've been using Sophos on my MacBook Air 2013 for over a year. Today I inserted an 8 gb USB drive and a threat came up. I went to the quarantine manager, cleaned up the threat and now EVERYTHING has disappeared from my drive. HELP! What should I do now…
  • Please Help....iPhone Back Up Corruption Issue...What Is This?

    Hello, November 9, 2015 I had problems with my iPhone 6 Plus and Apple sent me a new iPhone. But before I restore the new iPhone from the backup I decided to scan the iPhone back up with Sophos antivirus. And Sophos reported..... Threats…
  • ISSUE: Corrupted iPhone Back Up

    Hello, November 4, 2015 I had problems with my iPhone 6 Plus and Apple sent me a new iPhone. But before I restore from the backup I decided to scan the iPhone back up with Sophos antivirus. And Sophos reported..... Threats: 0 Issues: 1 And…