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  • [Still] Can't register new XG firewall on Sophos central

    Hello all, We have same problem to this one: Can't register new XG firewall on Sophos central So the only possible solution, is to ask our Costumer for there Credentials, so we can Register the XGSs.... We tried about 20 XGSs....is this a Bug? …

  • Sophos Firewall: Quick and easy configuration of Sophos Central Reports

    Disclaimer : This information is provided as-is for the benefit of the Community. Please contact Sophos Professional Services if you require assistance with your specific environment. Table of Contents Overview Sophos Central Registration…

  • Firewall policy template

    Hi, Is it possible that customer that have 20 firewalls managed on sophos central create template and apply to all firewalls. Is there any detail documentation about how that works? Regards,

  • Possible to assign Sophos Central Admins to specific groups?

    Hello, Does anyone know if its possible in Sophos Central to create a custom admin role, say "AO Admin" and only allow them to administer members of the "AO" users group? Appreciate the help from anyone.

  • how to debug Endpoint heartbeat "The network status has changed, the Firewall may disconnect."

    We have a client currently that is only connected with LAN. The client is reporting network changes the the firewall every few minutes and generates a new HB session. Causing many interruptins for the user. The client computer remains connected to the…

  • Remove non-existing Clients from missing heartbeat list

    How to remove a non-existing endpoint from Sophos Firewall Control Center which shows the endpoint with "missing hearbeat" state 175 days ago. The endpoint was decomissioned and Sophos endpoint uninstalled and removed from Sophos Central about 6 months…

  • Sophos Central Firewall Manager Average Bandwidth - Info

    Hey guys. I would like to know if anyone knows or if there is any document that talks about the consumption of bandwidth that the Sophos firewall consumes for sending logs and reports to Sophos Central. I would like to know the average consumption…

  • heartbeat log: Cannot create ID for application, because appId range is exhausted. Application will be ignored.

    is that something to worry about in the heartbeatd.log? This is logged quite frequently on our SFOS 19.0.1 box [2023-03-16 14:18:04.039Z] INFO EndpointStorage.cpp[32722]:110 endpoint_connectivity_cb - Connectivity changed for <xxxxxxxxxxxxxxxxxxx…

  • Strange issue with Security Heartbeat

    Hello, we have noticed a strange issue with Security Heartbeat. Devices often only gain access to the network several minutes after booting. The Heartbeat.log on the endpoint says that the connection initially failed. The heartbeatd.log on the firewall…

  • ZTNA softphone apps

    its possible to use the application of softphone as executable running behind the ZTNA product? we have some remote office and users that need to get access to our SIP TRUNK or PBX (Grandstream). Is there any use case with this in particular. …

  • GUI -- Synchronized Application Control warning screen is causing graphics to not display properly in popup

    Sophos XG 19.5.0 GA When choosing Applications->Synchronized Application Control on the side menu, a warning pops up about enabling Synchronized application control. There is a bug that caused the window to not be sized properly.

  • Sophos Central Endpoint and Server Protection Technician v4.0

    I am pleased to announce that the following Sophos Partner training course has been launched on the Training Portal. S15 4.0v1 Sophos Central Endpoint and Server Protection Technician Any feedback or comments are most welcome. You can share you…

  • Can't re-register Sophos XGS on Sophos Central

    Hi everybody, We're experiencing a strange issue on a Sophos XGS 3300 SFOS 19.1 HA enabled. The IT manager from the company who owns the firewall deleted the fw from their Central tenant as the log email said the device wasn't checking in since…

  • Sophos Firewall: Managing Firewall and SD-WAN Orchestration

    Disclaimer : This information is provided as-is for the benefit of the Community. Please contact Sophos Professional Services if you require assistance with your specific environment. Table of Contents Overview Topology Head Office Central…

  • Autenticação Firewall

    Ola! Hoje tenho 400 firewall para gerência, tenho 24 técnicos: alguns podem ter acessos a certas coisas, outros não, gostaria de saber se existe alguma solução onde eu consiga formalizar o acesso de cada grupo e o firewall replica nos outros, sem precise…

  • Sophos XGS116 FW 19.0.1 Light Touch Deployment not working

    Hi We try to deploy a new XGS via Light Touch. After setting up the config file on Central we uploaded the config file to a Fat32 USB stick. I am connected to the XGS via SCREEN using the provided USB to micro USB cable. The device simply boots into…

  • Xg Update to 19.5 not working via Central

    Hello, we have several Firewalls managed via Central. We wanted to update our Test firewall ( XGS107) to the new 19.5 os. Sadly, the Update doesn't work somehow. Central delivers that the update was successful, but it's still on 19.01. Manual upload…

  • Sophos Central Endpoint and Server Protection Engineer and Architect v4.0

    I am pleased to announce that the following Sophos Partner training courses have been launched on the Training Portal. ET15 4.0v1 Sophos Central Endpoint and Server Protection Engineer AT15 4.0v1 Sophos Central Endpoint and Server Protection Architect…

  • Sophos Central Firewall Rules

    I can't find any exact documentation on this. The first time I created a group with my first firewall, it the group seemed to adopt that firewall's ruleset and DNS setup without any prompt - it just did it. So, I've tried this again with a new group,…

  • Update strategy not optimal

    Hello Sophos, Last week (01.22.22) Sophos issued a security advisory that included that to close the vulnerabilities should be updated to version SFOS 19.5 (our firewalls ran on SFOS 19.0.1). Since we always want to close security issues promptly, we…

  • Fix translation errors

    Hi Sophos-Team, please fix the following incorrect translation (German): URL: https://docs.sophos.com/central/customer/help/de-de/PeopleAndDevices/DirectoryService/SetUpSynchronizationWithActiveDirectory/index.html#anforderungen States: "Einschränkungen…

  • Central Login as Partner has to be twice

    Hi guys, recently I have to login twice into Central, when I want to access "Partner Dashboard" for example. Anybody else with this issue? I am using Firefox, tested this in Edge also. Login email -> Password -> Landing page appears. Clicking on Partner…

  • Firewall XG210 lost connection with central

    Hello, I have to device XG 210 with HA and registered both in sophos central but now i have notification for lost connection for along time { sophos xg Last seen 9 hours ago }

  • Heartbeat Authentication stopped working

    First this seems to be a client issue, because I'm not getting reports of others being affected, but I have seen this happen with different clients over time with Sophos and the only resolution I've found so far has been to restart the computer. I'd…

  • Sophos Central Alerts disappear after acknowledgement?

    [Is there really no Sophos Central User Forum? Just an API forum?] When you click to Acknowledge an Alert on Sophos Central (SC) for a Firewall that's being managed by SC, it disappears and there appears to be no way to retrieve it. The best I can do…
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