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  • sophos central subscription function consultation?

    Customers are currently planning to purchase sophos center cloud services to protect windows terminals and windows servers in their network environment,What subscription on sophos central should a customer choose? Is it intercept x or XDR? Does sophos…
  • Standort

    Hallo ich habe nur wenig erfahrung mit central.sophos.com Ich habe es zuhause eingerichtet und würde es gerne beim Kunden nutzen. Bei meinem Standort zuhause kann ich mich einwählen mit GoogleChom ohe Probleme, in der Firma sagt er zugriff verweigert…
  • How does Intercept X Advanced with XDR License work on the portal?

    Example we have 1000 Servers and our Usage shows 1050 in Red. But so far no issues observed. Everything looks normal apart from Dashboard which shows usage exceeded alarm. Any thoughts?
  • Azure AD Script

    Is there a script i can run on the AD to see all the devices that have Sophos installed on them?
  • Migrate to new tenant

    Hi, For compliance reasons we had to migrate to a new tenant (data locations). The tenant is all setup and ready to go. We have a LOT of configuration AND devices to port over - what is the quickest way of doing this? I can see there is an 'Endpoint…
  • Add trial license of XDR and go back to basic

    Hi all, I currently have InterceptX Advanced licenses. I wanted to do the trial of the XDR version to understand its effectiveness, but at the end of the trial I necessarily have to go back to the purchased Advanced version because eventually the XDR…
  • My Sophos Intercept License has expired yesterday.

    Dears, Our Sophos Intercepts license has expired yesterday and we're on the process of renewing it. Is there any chance we can extend it for a few days before we officially renew it? Thanks!
  • Problem logging on for over a month

    Hi, Over the last month 9/10 times I have been unable to log on - I am getting the following error, please can you help? 403 - Forbidden The server can be reached, but the server declined to allow the requested access. After the mfa auth, this is…
  • CANNOT LOGIN TO SOPHOS PARTNER PORTAL (RESET PASSWORD MULTIPLES TIME ALL WEEK & FROM DIFFERENT BROWSERS)

    Hi Sophos Team, I keep getting the following error, even after resetting my password and verifying the code on different day this week as well as different occasions. Error Message: Authentication failed. Please check your credentials and try again…
  • Using Sophos Central Groups

    Is there any easy way to add a range of endpoints to a group? If I go to Endpoint Protection/Computers and select a range of devices (like based on version of operation system or status) there is no option to add them to a group. Where as in Groups…
  • Login Fail

    I have register and try to login but fail I say password forget i get code enter and new password also fail. What is here the problem?
  • VISIO Stencils

    Within the Partner Portal I see there are VISIO stencils but they are over about two years old. Are there any updated VISIO stencils that are related to MDR?
  • Intercept X

    Hi guys, I'm unable to download and install Intercept X using NFR licenses. what could be the problem
  • What information is being sent to Sophos Central?

    Hello, We are planning to install Sophos Protection on some servers and they will be managed through Sophos Central. Now Sophos Central is cloud based and we are worried about what is being stored in the cloud. What data is being sent to the cloud…
  • Installing Sophos protection error

    Hello, We have Sophos central installed so we went ahead to download Sophos protection from the sophos central portal. I tried running the installer as admin and got the error "License is not valid. You are not licensed to install any products provided…
  • Syslogs for Cisco Firepower/Meraki

    Hello, I'm not seeing any syslogs being collected correctly please advise? I’m not seeing logs from Cisco Firepower? Any logs coming into the Syslog from Meraki are being filtered, is this by design? SELECT sensor_type Integration_Category…
  • Option to copy policies or exclusions from one customer to the next?

    Hi all, is there an option to copy settings, policies+exclusions, global exclusions from one customer (central) to another? There are a lot of settings we have to configure at every Customer for Server-/EndpointProtection / MDR. Thanks,
  • Getting logged out of Central/Partner/Training so very frequently

    I can understand wanting to log people off when they are idle. But this is just too much. If' I'm logged into a firewall via Central, reading an article and a competitor's firewall trying to address an issue between the two, it's not unusual that…
  • Sophos Central setting up to send report scheduled

    Hi i want to automatically schedule and send logs and report. I need to receive these reports (Report/Events Report) every weekly/month It is possible? Thank you Roberto
  • Sophos Central Partner roles - NFR tenant

    Hey all, I've been wrangling with Sophos Central Partner roles. Previously our Project Managers have held the Partner Super Admin role, this was required because they are regularly deploying Sophos Firewalls to clients and need to add a Central Super…
  • Power Dashboards for Sophos Central

    I'm wondering if anyone has ever seen a Power BI Dashboard out there for Sophos Central? For some of the reports https://vshare.onl/ , I would consider of Executive summary level and I would like to get them in front of some other folks without needing…
  • Mail alert Virus detection

    Simple question but I cannot find the setting in Central: Where can I enable mail notification for virus found on endpoint? Currently Sophos Central is sending mails mostly for things we don't care about. If malware was found - total silence, not…
  • How to Backup Recovery Keys

    HI all, Is it possible to perform "bulk backup" of all recovery keys from Sophos Central? or Is there any option to retrieve it using API so we can create a script and retrieve keys one by one? We had a situation that laptop was protected and…
  • How to apply for the test license of intercept x with EDR

    Hi team, Our customer wants to apply for the intercept x with EDR test license. As a sophos partner, where can we apply for the test license? Can we apply for the test license ourselves? Or can we only apply for help through sophos engineers?
  • How to cancel the account after the sophos central trial period ends

    Hi team, My customer applies for a free trial of sophos central with a corporate email address. After the trial period ends, can the customer cancel the central account? Because the customer doesn't want the company mailbox to be exposed outside.