Browse By Tags

  • Update documentation to reference M365 configuration to M365 mailflow still needs DKIM/SPF records added.

    Please add a reference note to indicate that when configuring M365 Mailflow that SPF/DKIM still needs to be configured on the Microsoft tenant and possibly reference how to achieve this for inexperienced admins. https://docs.sophos.com/central/customer…

  • Please update / revise "new" public subnet mask for EU-Central (German Zone) [Sophos Central Email: New delivery IP addresses]

    Dear Product Documentation Dpt., We've been having some strange SPF issues with hydra outbound emails from a Central Email Tenant in the EU-Central/Germany Region and it took us a while to find out the culprit. After a lot of troubleshooting we noticed…

  • Multiple Domains in Central Email - Mails can only received for the existing domain, but not for the three new domains

    Hi, I've a problem, I can't find the solution. A client of me has a Sophos Central in use and told me, that they must have three additional web-/mail-domains. So I added the domains in Sophos Cental Email like the first domain, which works fine…

  • Sophos Central Email - AD Sync Issues

    Hello, I was previously using Sophos Central for Endpoint so I had all of our users already listed under People in Sophos Central. We've added Sophos Email today, so I ran an AD sync from my server that shows it completed successfully, both from the…

  • [Sophos Notification] Advisory, July 18 -Sophos Central Email is experiencing delays delivering email

    [Edit]: Development has now resolved this issue. All, Sophos Central Email is experiencing delays delivering email. This will only affect some customers located in the US east region data center. The issue is currently under investigation, and any…

  • Central quarantine email reports not being delivered to all users

    I've been having an issue since the 26th or so of last month where several users are not receiving their daily quarantine report. It was working fine up until we started experiencing the problem found here https://community.sophos.com/kb/en-us/132012…

  • E-Mail Setup Link for Email Gateway doesn't work

    When i select a user in my Sophos Central Dashboard and i try to send him the welcome message for the email quarantine, the mail will not deliver to the user. has someone any ideas why this could happen?

  • Central Email - Accept Inbound Email w/Same Domain and Not Mark as "Spoof"

    The "Spoofing Protection" currently offered by Central Email is much to rigid to support businesses that may use multiple systems to send email messages. For example, if your business utilizes an email marketing platform or perhaps you send email from…

  • Feature request: Sophos Central Email - make it possible to delete multiple emails in the Quarantine section

    Feature request: Sophos Central Email - make it possible to delete multiple emails in the Quarantine section Currently you can only delete 1 by 1.

  • FEATURE REQUEST: Ability to change the spoof tag word

    Currently this is hard set to SPOOF, users would like to be able to change this

  • FEATURE REQUEST: Improve reporting to allow user to run custom reports

    A feature that allows a user to run reports on all emails for more than 14 days along with the ability to see what happened with the emails, e.g. scanned, dropped, quarantined etc.
Unfiltered HTML