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  • Advisory: Bluescreen Bugcheck 0x3b (SYSTEM_SERVICE_EXCEPTION) on Windows 10 version 1809 endpoints running a SafeGuard 8.10 file encryption module

    Hi Everyone, Sophos is currently investigating an internally discovered issue which can lead to a bluescreen (BSOD) on endpoints running a SafeGuard 8.10 file encryption module. The issue can occur when applying Windows Updates e.g. KB4464330 to an…
  • [Sophos Notification] Windows servers may trigger a BSoD during the upgrade to Sophos Central Server Core Agent.

    Hello everybody, A number of customers have reported their Windows servers triggering a BSoD during the upgrade to Sophos Central Server Core Agent. Once rebooted the server recovers. Please find more information and updates here . Regards,
  • [Sophos Advisory] SafeGuard File Encryption: BSOD - UNEXPECTED_KERNEL_MODE_TRAP (7f) after upgrade or installation on Windows 10 version 1803

    Hey Community, Sophos is investigating a few reported occasions of a BSOD - UNEXPECTED_KERNEL_MODE_TRAP (7f) on computers running one of the SafeGuard File Encryption modules e.g. File Encryption, Synchronized Encryption, Data Exchange, Cloud Storage…
  • Sophos Central - BSOD - Breaks RDP on Windows 7 32 bit machines

    Hello! Recently Sophos Central started with all of our computers that run Windows 7 32 bit, having a BSOD on log off. As soon as a user logs off, it blue screens. Also, when a user tries to log in via Citrix, they get "An internal error occured…
  • Windows 7 Blue Screen of Death (BSOD)

    We install 270 licenses to our client and was working fine, but we get BSOD on Windows 7 clients, we solve the problem activating Win7 updates, but SOPHOS doesn't tell us why this solve the problem. Someone with the same case? or an explanation? Why…
  • Remote file scan - very slow saving files

    We have recently deployed sophos central and are having issues when working with files on remote shares. We have remote file scanning enabled in our policy and have found it extremely slow when working with office docs on network shares/SharePoint,…
  • Endopoint getting error e03d0056, coincides with BSOD's

    "Code e03d0056; The on-access driver failed to determine the name for the file." System BSOD coincides with this error message on the server console. Previously have had issues with Sophos scans, uninstall re-installs don't resolve the issue, even…