New Sophos Support Phone Numbers in Effect July 1st, 2023

5-year Warranty question for the APX120

If purchasing an APX120 unit "brand new" from a seller off Amazon, will the 5 year warranty be honored or does the unit have to be purchased from an authorized seller? These units are being sold from the Sophos Store, by SerenIT.

Many users are having bad experiences with the APX120 being bricked by firmware updates, so I would want the 5 year warranty for such an expensive device.

[edited by: alan weir at 5:59 PM (GMT -7) on 29 Apr 2023]