In the beginning, APX-120 access points were managed using SOPHOS CENTRAL.
Now I want using xgs116 firewall to manage. After I accept the access point from the pending list
As title says, it stays in inactive Access points. And it seems I can't control the access point either. How do I solve this problem?
I searched for many articles in the community, no related solution articles found
Hello Johnson Liu,Thank you for reaching out to the community, please refer the troubleshooting guide - https://support.sophos.com/support/s/article/KB-000036133?language=en_US
Thanks & Regards,_______________________________________________________________
Vivek Jagad | Team Lead, Global Support & Services
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please note us having this issue with brand new APX320 currently
APX are communicating with 184.108.40.206:2712 (firewall) and vice versa. communication works.
same here with APX320 (old models)and some in Canada 3x APX120 models
The structure below is my environment, which is very simple. The access point is located behind the firewall. So there is no problem of port blocking.
The access point can also get the IP assigned by the firewall, and the laptops in the local network can connect to the SSID of the access point and then access the Internet.
Let me confuses is the default 2 SSIDs (GuestAP & Sophos) in the XGS116 firewall. After I assign the GuestAP SSID to the access point, the access point does not seem to enable it. But if I go to SOPHOS CENTRAL and add a new SSID and assign it to the access point, it will take effect.