factory reset of an AP 55

Question

Hello. 
 I have two configured AP 55 (were in on other warehouse) and want to use them on a other SG125 (Ver 9.706-9). Everything is physically connected but I don't see the AP in the "wireless protection". How can I reset the config and use them on the other SG125? 
 Thank you very much.

Vivek Jagad · Answer

Hello radheshyam chaube , Thank you for reaching out to the community, please refer a KB below to reflash an AP: https://support.sophos.com/support/s/article/KB-000039314?language=en_US And then try to configure the AP 55 again on UTM 9.706-9: https://support.sophos.com/support/s/article/KB-000038262?language=en_US

Vivek Jagad · Answer

Hi, APs can be found under the wireless protection > Access Points > Active Access points. If you do not see under the active or pending > then try reflashing the AP: reflash an AP: https://support.sophos.com/support/s/article/KB-000039314?language=en_US A ccess Points communicate on IP 1.2.3.4 and the TCP Port 2712, try configuring again with the help of https://support.sophos.com/support/s/article/KB-000038262?language=en_US And try to perform a packet capture like tcpdump - to see whether or not AP is communicating over the IP and Port mentioned. if it does, you should be able to see it under wireless protection > Access Points > Pending access Point.