Sophos APX series - please stop auto updates or feature request to add it

I've gone through 3 APX's which bricked after an auto update.

Could we please get a feature request added to stop auto updates and allow customers to do it at their will vs. Sophos?

Your major competitors in this space allow users to update on their schedule and hold off on updating.

Lastly, Sophos needs to do a better job of clarifying the license transfer process from old to RMA (new) APX for Central management

I've followed the KB without success and I've had a terrible experience with support in following up and making a simple phone call.

Thanks,
Chris